PhonePe - National HR Business Partner

Job Description

About UsPhonepe is the leader in the UPI based payments in India with a market share of more than 45%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. PhonePe went live in 2016 and processes 2 bn transactions on its platform every month. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 340+ mn users and 24 mn merchants live on our platform.The role will develop and execute on the HR strategy for the business by partnering closely with the leadership team for sales team across the country. The sales org is undergoing massive growth and the HRBP will need to come in and ensure HR processes are managed for a largely operational workforce. The position will have a team of 2-3 HRBPs reporting to him/her.ROLES & RESPONSIBILITY - Business Partnering :- Partner with sales leadership team to deliver on business targets (revenue, growth, etc.) by providing HR solutions- Expected to proactively identify opportunities for increased efficiency and effectiveness- Maintain strong individual connect and regular touch points with all employees from the assigned business groups- Solve for front-line attrition by doing attrition analysis and taking corrective action- Regular visit to sales offices and markets across the regionsTalent Acquisition & Onboarding : - Identify workforce requirements through liaison with leadership and ensure that requirements are in sync with annual operating plan and organizations operating structure from a perspective of layers, spans, etc.- Develop job descriptions (if not available) or edit existing ones to provide a realistic view of the roles- Work with talent acquisition partner to identify different available avenues for sourcing of right talent- Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization- Oversee the on-boarding of employees through the 30-60-90-day plan and take appropriate steps to enhance his/her performance Talent Management :- Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines- Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench- Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; track achievement and take appropriate action in case of no visible increase in performance level- Design and conduct assessment centers for critical transitions- Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned business- Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business heads and draft action plans to mitigate the concerns- Work with managers and identify the learning needs of the employees and coordinate with the L&D team to provide appropriate learning intervention-- Expected to provide coaching on managerial and people development to regional managers Employee Lifecycle & HR Operations :- Tracking the productivity of the sales manpower on monthly basis and preparing reports on the same- Prepare and provide employee related data/ insights depending on requirement to solve for frontline- Own and interpret HR policy for the organization and resolve issues quickly and effectively- Address all employee queries and provide help/ support within decided timelines- Address grievances raised by employees from the assigned business groups, and work with all stakeholders to ensure fair resolution of the issue- Ensuring proactive employee communication on process and policies.- Design and deliver innovative,engagement, wellness & recognition processes- Conduct exit interviews for all employees and analyze exit interview dataStatutory and Legal Compliance :- Ensures the implementation of labor laws and adherence of statutory compliance- Liaison with local statutory bodies pertaining to labor compliance- Impart adequate knowledge of labor laws to the line managers.- Facilitate compliance audits for the employees coming under the purview of role Capabilities & Requirements - - MBA - HR from reputed campus with proven working experience of 5-7 years in business partnering- Exposure to start up environment is an added advantage- Strong business acumen & understanding of the business- Drive for result, able to demonstrate / quantify success relative to established targets and metrics- Strong ethics and discretion to deal with confidential information- Strong bias for action, problem solving and ownership- Must possess the ability to switch between execution and strategy mode effortlessly- Ability to develop strong relationships with stakeholders and be a team player,

Keyskills :
employee engagementhuman resourcesemployee relationsrecruitmentinductionbias for actionstrong business acumenlabor lawshr strategyhr processesmarket sharehr operations