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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International)Sales / BD |
| EmploymentType | Full-time |
Process Associate - Order Management for this PositionDuties and Responsibilities: Processing Sales Orders for companys sales divisions. Developing documentation related to support. Planning inventory control. Arranging distribution products. Solving problems in cases of return of products. Places orders , processes return requests and enters credits. Handles customer inquiries in the areas of product information , ordering procedures , special order information and pricing , quote information , problems , returns , shipping. Communicate to customers on orders status , any delays or problems with their requests. Serve as liaison with third - party delivery service to coordinate deliveries and resolve problems. Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise. Perform additional duties as required and or requested.Desired Candidate Profile: Bachelors / Master Degree with a minimum of 1-4years of experience in international process , specialization in the Order Management is preferred. Should be a fast learner. The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. The Candidate should have the ability to multi - task , prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal written) skills with all levels of employees and management. The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel , Word and Access (optional). This job may also require using various applications (Microsoft or others). Goal - oriented , motivated self - starter , with excellent organizational skills and Strong problem solving skills. Good follow up skills and Strong attention to detail. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. Flexible to night shifts is mandatory. (9.00pm to 6.00am),
Keyskills :
sap sales quality nternationalprocess problemsolving relationshipmanagement customerrelations microsoftproducts ordermanagement corporateliaison managementskills