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Process Trainer_Teleperformance Electronic City_Bangalore_Apply Today

1.00 to 4.00 Years   Bangalore   22 Jun, 2022
Teleperformance Global Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaProfessional / Soft Skills TrainingTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Any GraduateMinimum 1 to 4 years experience6 days work and 1 week offLanguage known English and Hindi + any sound Indian languagesImmediate joiners preferableJob Location: Electronic City, Marathahalli, Bangalore.
    • Assists EA owners with the implementation of consistent business processes and tactics to help drive business resultsConducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system usersFor systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, to understand and stay current on systems changesProduct developmentEducates and develop new joinersDevelops producers over a defined time period in agency to ensure a consistent experience for all new producersIdentifies basic to intermediate development opportunities for new employeesDelivers the necessary educationBuilds and maintains best practices for the successful development of new teamsLeverages opportunities to apply knowledge learned on the job and to share such knowledge/best practices among Field Sales Leaders (FSLs) and regional staff
    Skills Required:
    • Minimum of bachelors degree (any field is fine)
    • Ability to develop, implement and assess performance metrics
    • Expertise in Microsoft Office programs and in desktop and mobile technology
    • Proven record of boosting team performance and employee retention rates
    • Two years of experience as a team leader
    • At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them.
    • Languages known: Hindi, English and any one south indian language.
    For more info callhidden_mobile or send your updated CV hidden_email

Keyskills :
processprocess managementteam handlingprocess trainingprocess flowteam leadingteam building

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