Program Manager

Job Description

Job summaryThe ACES Program Manager role is an innovative, results driven professional with solid people skills and a strong continuous improvement background. They will be tasked with building and enhancing continuous improvement within Amazon s Advertising Operations. This role brings together the tools of Lean, Six Sigma, technology, and Amazon s customer-obsessed culture, to drive continuous customer experience improvement.Key job responsibilities Drive & foster a culture of continuous improvement Provide Strategic vision for the program by identifying & prioritizing where & how we adapt & invest Building & managing the road map in alignment with and support of the Campaign and Creative Services (CCS) vision Identify & capture KPIs to measure process quality & productivity, providing meaningful feedback to the technology & business teams Raise business teams ability to develop & execute daily, weekly, and monthly action plans that positively impact quality & advertiser experience Work with team members at all levels to develop & lead the continuous improvement strategy across multiple global sites. Champion Standard Work based on Lean principles & dive deep to understand variations Mentor and develop site managers & their teams on PDCA, Lean, and Six Sigma methodology and tools Provide leadership on project selection, scope, definition, & performance to ensure alignment with business strategy Collaborate & communicate with other global leaders on best practices, internal & external bench-marking, talent development, programs of study & knowledge sharing. Lead Kaizen, Gemba, & continuous improvement mechanisms to prioritize & execute discovery opportunities Maintain strong relationships with key partners & stakeholders across the organizationA day in the lifeThis position will focus on prioritization of continuous improvement opportunity discovery, leading discovery execution, and contributing to solution adoption with key stakeholder SMEs and PMs. In addition, this role requires a candidate with proven leadership ability to facilitate and guide the application of Lean and other quality methods with impeccable quality levels in an organization with explosive growth. This leader must be a change agent and be able to influence without authority in a highly customer-centric operational environment. This leader is also responsible for teaching managers and associates in Campaign and Creative Services (CCS) process thinking and application of continuous improvement tools.About the teamIn Amazon Advertising, we operate at the intersection of advertising and eCommerce, and offer advertisers a rich array of media solutions across Amazon s mobile and desktop websites, proprietary devices including Kindle and Fire TV, and the Amazon Programmatic Demand Side Platform. The products, programs and services we develop help advertisers exceed their marketing objectives by generating relevant, engaging and performant ad creatives that are trusted by shoppers around the world. We provide advertisers with support, education, and operations that ensure timely and flawless delivery of their ad campaigns. We are looking for a highly motivated Program Manager who is passionate about helping our advertisers by continuously improving the campaign delivery process for them., Bachelor s degree required 5+ years of relevant experience in project management Experience leading teams to deliver cross-functional projects Proven record of leading successful Lean Six Sigma projects including Kaizens and DMAIC. Change Management Experience Business Analyst Experience A self-starter, able to prioritize and deliver on deadlines with minimal direction Ability to persuade, inspire and motivate others Ability to quickly adapt to changing priorities Passion to generate and drive innovative solutions in an extremely fast-paced environment Ability to communicate at all levels - from front line associates to senior leadership Preferred Qualifications Master s degree related to Process Engineering, Organizational Behavior, or Business Transformation 5+ years experience in an advertising business Lean Six Sigma Black Belt Certification Strong ability interpreting & communicating analytics and presenting to senior leadership Ability to thrive in a fast-paced environment

Keyskills :
six sigma black beltsix sigmapeople skillsdeliveryproject managementlean six sigmasix sigma projectsprogram managementagilestandard workinfluence without authorityblack beltmanagementthrive in a fastpaced environment