Program Manager (Client Services)

Job Description

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Tasks: Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobes Digital Marketing platform to fulfill those needs. Clearly understand and document customer requirements and integration points. Deliver project scope successfully with high quality, within approved timelines and budget Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures, managing monthly/quarterly financial closing and invoicing Stakeholder management, maintain regular communication with both the customer including weekly and monthly reports and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations) Achieve customer satisfaction through successful deployments of new solutions Compile customer requests and deployment issues, to provide a feedback channel into our core products. Work with third-party subcontractors and technology partners as required Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice Manage weekly resource planning and financial forecast updatesWhat you need to succeed You will have a technical degree in a professional services related field as well as working experience in a professional services/consulting environment of an enterprise software company or consultancy Knowledge of online or offline direct marketing functions is an asset, though not required. You will be comfortable responding to the varying demands of working for a dynamic, international company You are a self-motivated individual, with well-developed inter-personal & communication skills and a strong desire to succeed Able to motivate other project team members, even under high pressure Required Skills Proven successful project management experience, preferably delivering large enterprise-based applications built using Adobe Experience Cloud products and solutions with overall 10-12 years of experience. Experience in Agile Scrum based delivery of engagements High attention to detail, thoroughness, Innovative thinker Bachelors degree or equivalent, preferably in Computer Science or similar discipline Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist Strong conflict resolution skills, superb organizational skills to be able to coordinate complicated projects. Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client project managers, directors, and CXOs Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in an international environment Proven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems Solid Understanding of custom software development processes Background in development with Hands-on programming experience (would be an asset) with technologies such as Java, J2EE, JavaScript, JCR, Apache Sling/Felix/OSGi Solid understanding of one of the following: Web Content management solutions and processes, Online Analytics solutions, Digital Marketing Campaign solutions Willingness to travel (approx. 10-15%) Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices Experience with creating proposals and presenting offers in response to RFPs and/or RFIs Prior experience in traditional business consulting would be an asset Outstanding verbal and written communication skills,

Keyskills :
agileproject management