| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Enter your Email Address above to get a verification code. Send Code Back to Sign Up Verification code sent to Error msg Error msg Reset Password Fill in the details below to unlock your coupon code Please enter your email address Please enter your Mobile number UNLOCK CODE Once generated, the coupon code can be redeemed during the checkout process Coupon code can be applied on any course during checkout process Copy Code Offer ending in Get Free counseling to decide your next career step. Please enter a valid email GET A CALL Our Career Advisor will give you a call shortly We have recieved you contact details. One of Edureka s Career Advisor will call you shortly. Banglore, KA, India Responsibilities 1.Quality Management Framework for Sales Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call. Design and Develop evaluation programs that analyse critical performance behavior and metrics to the sales organization. Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements. Establish a process involving sales TL to disseminate the information to ensure improvements Provide feedback to the leadership on agents skills and work approach. 2.Generate insights for Continuous Sales Process and Product Improvement Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/ TLs and category leader and other relevant stakeholders Articulate operational issues and trends to management Identify areas of improvement in associates performance through trending and analysis Initiate process improvements to effectively align teams capabilities with current and future needs 3.Call audit and Monitoring Conduct daily call audit of at least 25 calls capture evaluation of calls on the system and with the respective TLs and Category Leader Spend 3 hours a day across teams and give spot feedback on calls to the Sales Agent/ Team Leader - Shadow at least 70 calls per week Keep a track of good calls / bad calls and playing them to the TLs/ agents. Design and create weekly quality check reports and scorecards Present Monthly, Quarterly and Yearly Assessments of the Teams performance. 4.Training and Coaching Develop test methods and techniques to ensure in- depth knowledge of best practices Ensure all new hires understand the expectations of a quality call. Identify non- performance and initiate performance improvement plans and monitor Provide mentoring, advice to sales agents, as well as participate in performance reviews and provide training paths Train sales TLs on how to use the evaluation feedback to coach their agents to improve Coach agents in real time formal and informal. SUBMIT APPLICATION (.pdf, .txt, .doc, .docx, .rtf)
Keyskills :
demonstration sales feedback alesprocess quarterly advisor identify train product agent