hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Regional Service Delivery Manager

7.00 to 10.00 Years   Bangalore   30 May, 2020
SAP India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

SAP BASIS Senior Consultant THE ROLE

  • Build a solid customer relationship and act as a trusted advisor to the customer
  • Understands end to end business drivers for customers to be in cloud, translating it into technical requirements
  • Run steering & governance meetings daily, weekly, monthly and quarterly at your customer
  • Drive end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, reporting and invoicing
  • Create and maintain release calendar
  • Manage minor and major release cycles
  • Support management and coordination of release activities
  • Support delivery teams to perform and drive root cause analysis to completion
  • Achieve customer reference collateral
  • De-escalate critical customer situations
  • Deliver best and create upsell opportunities
  • Proactive development & implementation of quality plans for your customer
  • Manage overall project/program delivery according to planned scope, budget and milestones
  • Support the preparation of proposals, solution assessments and service scoping exercises
  • Liaise with different SAP stakeholders involved in the accounts, to ensure success and integration with neighboured teams
  • Be a coach to other team members
ROLE REQUIREMENTS
  • Bachelor s degree or higher
  • Strong customer service focus
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
  • Senior Expert in industry and SAP standards and methodologies for Operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM)
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
  • Able to articulate technical details to non-technical audience such as customer with great clear and concise Confidence.
  • Strongly focused on quality, customer success and driven by results
  • Customer centric acting
  • Ability to work under pressure and constantly add value to customer and within organization
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
  • Capacity to continuously acquire new knowledge in an independent, proactive way
  • Good analytical and solution-oriented thinking
  • Experience in working with cross-cultural teams or individuals
  • Having project management experience is plus.
  • Analytical thinking and decision-making ability
  • Cloud, HANA and hybrid landscapes (both technical and architectural)
  • Strong leadership, facilitation, negotiation, mentoring and personnel management skills
  • Good understanding of SAP s strategy, products, services and organizational structure
  • Willingness to travel
  • English (advanced/fluent written & spoken)
Work Experience7+ years experience in project management and SAP Operations,

Keyskills :
sla delivery customerrelations customerservice management rootcauseanalysis equalemploymentopportunity saphana rootcause privatecloud virtualteams clientdelivery managedservices ailyoperation

APPLY NOW

Regional Service Delivery Manager Related Jobs

© 2019 Hireejobs All Rights Reserved