Salesforce/SFDC/SAP CRM Consulting

1.00 to 9.00 Years Bangalore, Gurugram, Mumbai City, Delhi 24 Sep, 2021

Job Location	Bangalore, Gurugram, Mumbai City, Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Principal Duties And Responsibilities:- Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space- Conduct CRM capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client- Business requirements analysis, process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution- Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address themQualifications: - Bachelors degree in related field or equivalent experience. MBA is preferred- One or more certifications in SFDC -Marketing cloud (good to have in additional SFDC Certifications)Experience: - CRM Functional Consultant with 2+ years of experience in Sales / Service / Marketing cloud implementation (4+ years of total CRM implementations experience) with deep functional, industry and client facing experience- Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional teamKey Competencies and Skills - - In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST - In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels- Good to have understanding of Vlocity Industry Cloud Applications capabilities. Vlocity is one of Salesforces fastest growing partners- Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills - Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution- Functional industry experience of at least two industries- Extensive Project management, client facing and negotiation skills,

Keyskills :
strong communication skillsuse casesfield servicebusiness casechange processsolution designcustomer servicedesign workshopsvendor evaluationservice processesproject management

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