SAP CRM Functional

Job Description

Roles and Responsibilities6- 7 years of SAP AMS experience, Implementation, or rollout projects. (preferably automotive, discrete industries) Consulting experience in SAPCRM(primary), preferred ITIL certified. Sound understanding of support (incident management, RCA, problem management) Good Leadership experience in Team coordination, Communication, Customer facing, Managing client escalation, Critical/ High priority issues, Proactive Action & Measures, Service Improvements & Optimization. Good Reporting experience in Weekly, Monthly Status reports, Quality drives with Problem solving/ analytical skills. Open for shift work Location: Bengaluru. Support Experience is MUST,

Keyskills :
analyticalteam coordinationmanagementitilsapleadershiprolloutconsultingautomotiveescalationdiscreteservice coordinationimplementationrcasocial perceptivenesssoundamscommunicationreportingdrives