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Senior Network Engineer

2.00 to 3.00 Years   Bangalore   04 Aug, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetworkingIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities
    • Troubleshoot, Configure & Maintain Customer IT Networks encompassing Wireless Controllers, IAPs, Switches, Firewall & NAC Devices; niche Technologies like SD-WAN, SASE platforms to name a few. Implement configuration changes.
    • Customer Engagement over Email vendor portals & Phone for Troubleshooting the reported Network issues & suggesting recommendations based on analysis.
    • Vendor Engagement / Escalations over Emails, Vendor Portals and Phone as & when required for as part of the reported Network issue.
    • Handling Technical & process escalations to ensure services are met within the agreed SLA.
    • Escalation Engagement with L3 & L4 for escalated /complex troubleshooting and pending issue
    • Creating KB articles for well-known issues.
    • Automate Tasks & measure their effectiveness.
    • Mentor team members on Technical issues.
    • Suggest improvements to network performance, capacity & scalability.
    • Accomplishing organizational goals by accepting ownership for new requests; exploring opportunities to add value to Business.
    Desired Qualifications
    • Qualification, Bachelors Degree (ANY).
    • Strong team player, interpersonal and communication skills
    • Knowledge of IP networking fundamentals.
    • Strong TCP/IP networking skills.
    • Strong understanding of basics of Routing, Switching, Wireless & Security.
    • Wireless Knowledge & Troubleshooting.
    • Security solutions knowledge & Troubleshooting; Firewalls & NAC.
    • Good knowledge of MPLS, BGP, SD-WAN.
    • Associate level/Professional level certifications. On R&S, Security & Wireless.
    • Experience 2-3.5yrs in Configuring/Deploying & Troubleshooting Medium & Large scale Networks/Network Operation Centre.(NOC)
    • Quick learning skills and attention to detail are added advantages.
    • Flexible to work in rotational shifts.
    • Experience in ITSM ( Incident, Change, Problem management, and Service request module )

Keyskills :
troubleshootingswitchingnoc operationsnetworkingfirewallwirelessroutingccnaccnp

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