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Senior Professional Service Delivery Coordinator

1.00 to 2.00 Years   Bangalore   17 Feb, 2020
DXC Technology
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives.Essential Job Functions

  • Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.
  • Interprets demand forecasts and assists functional areas or departments in planning and delivering end-to-end services.
  • Oversees account specific service problems and the prioritization of work requests.
  • Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
  • Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
  • Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.
  • Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
  • Ensures delivery of projects meet client and company expectations and needs.
  • Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
  • Bachelors degree or equivalent combination of education and experience
  • Bachelors degree in business administration, engineering, information systems or related field preferred
  • Six or more years of support services or project or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems
Other Qualifications
  • Good project management skills
  • Good analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership and organizational skills
  • Good communication skills
  • Accounting skills
  • Ability to work in a team environment
  • Willingness to travel
Work Environment
  • Office environment
,

Keyskills :
change managementincident management managementbusiness solution project managementinformation systems business administration

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