Senior Support Engineer 4LS

Job Description

Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress.Come and protect the world against cyber-attacks!Nokia Digital Trust business has a passionate team working on security, IoT and Home products. Our customers are the world leading telecom operators using our products and technologies to manage their IoT/Home devices and protect their networks. As the cyberattack surface has grown, Nokia is offering technologies to help customers to provide the security and privacy that 5G, IoT, big data and cloud services demand while meeting high performance requirements. Our R&D Support team (4LS) is working on both traditional networks and cloud-based network architectures and protect end users and Internet of Things (IoT) devices from cyber threats. Our IoT/HDM device management products are cloud-enabled and allows enterprise and service providers to securely manage network connected devices (machine-to-machine, home) through the entire device lifecycle. As a Senior Technical Specialist 4LS, you will have a key role in solving the most critical and strategic issues in solution deployment and production issues acting as the interface between development team and services, care & customers.Key Responsibilities / Functions:Our team is looking for a talented and passionate support engineer for R&D Support (4LS) activities, having good knowledge of the telecom domain. You are active in networking with Nokia colleagues, building technical competency and knowledge sharing. Your tasks will include troubleshooting, problem solving, diagnosis and preventative activities which require remote and on-site support. You will report bugs based on performed test and differentiate between actual software bug, product limitations and as expected software behavior.

• Execute security variability tests on new features based on current Nokia customers configuration
  • Isolate, duplicate, and resolve problems

You will be part of new product introduction ensuring that products are ready for live network deployment. You will participate in customer pilots and early trials.You will support customers by participating in 24x7 on-call rotation for emergency and scheduled maintenance windows. You will work with care teams to resolve problems within customer SLAs.Required Minimum Qualifications: (Education, Technical Skills/Knowledge)

• Bachelor/Masters in Computer Engineering/Software Engineering/Electronic/Information Science
• Work Experience : 5 to 8 years in Software R&D organisation
• Good written and verbal communication skills in English.
• Good knowledge of Telco and IT security
• Experience working in a customer-oriented environment with ability to handle and resolve critical customer issues/problems.
• Strong interpersonal skills and an ability to work directly with customers.
• Networking concepts (TCP/IP, routing, firewalls, IPv6)
• Working experience in Linux environment, shell scripts, DB (MariaDB, Oracle, etc.), and SOAP/REST APIs , XML, JSON, RabbitMQ, Keycloak, Wireshark etc
• Knowledge of Virtualization environment: OpenStack/KVM/VMWare/AWS/Kubernetes/Docker

Desired Qualifications: (Education, Technical Skills/Knowledge)

• Experience in software testing and automation
• Knowledge of technologies/programming languages Java/C++, Python, Ansible

Competencies

• If you have experience in next generation radio and core telecom networks, telco cloud, their management and related security technologies, and you have a huge willingness to learn, youre welcome to check if its a place for you!
  • Knowledge of web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols
  • Vulnerability and threat management experience
  • Detailed technical knowledge of techniques, standards and state-of-the art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation
  • Knowledge of Security principles, techniques and technologies
• Systems experience such as Ericsson (Telcordia/Granite), Amdocs (Cramer), Oracle SOAP, SSH, SNMP interface protocols is an advantage:
  • Expertise in Network Element security including user management, password rotation, video logging
  • Expertise in distributed computing and network management solutions
  • Knowledge of telecom networking equipment and telecom network Architectures (wireline, wireless, 3G, LTE. JMS, SDN, NFV, OTN,
  • SONET/SDM, MPLS)
• We want you to be open-minded, pro-active and able to think outside the box
• You need to be customer oriented, having problem solving mindset and coping well even under pressure
• You need good presentation and negotiation skills
• Ability and willingness to work in a multicultural team
• Willingness to travel

About Cloud & Network ServicesCloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwareinternet of thingsnew product introductionbig dataweb services