| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Sr. Technical Consultant Role : Ability to handle customer telecom infrastructure and Administration & troubleshooting of Avaya IPT/ Contact center devices. Key Spoc and Skillset for System Administration, Configuration and troubleshooting. Minor & Major Incident / Problem Trouble Shooting. Problem Cases. Change Management Knowledge management (KEDB) Documentation and Reporting Getting a faster resolution from OEM for Case raised Effective handling of Technical Escalations Ensure Service Delivery as per agreed SOW / SLA Troubleshoot all high Severity incidents, Service request and problem management Participate in Change management , Audit and required documents to be captured for ISO Audit. Mentor & assist L1 engineers and enhance their performance Responsible for L2 Application Support Maintenance for Avaya Suite of IP Telephony & Contact Centre product Line Handle Critical Incidents, perform Root Cause Analysis & apply Permanent Corrective actions for Avaya CC Product Line Avaya Aura 7.x CM, CMS, AEP, AES, SM, Avaya Media Server (s8XXX) & Media Gateways Facilitate coordination and communication between onshore/ offshore teams for identified and critical Delivery issues Avaya ACIS ( 71200X) Certification would be an added advantage about you Technical Skillset for Hands-on experience on administration /troubleshooting of Avaya Telephony Platform (S8300, S8500, S8700 & 8800 Servers and Media Gateways G650, G450, G350, AES etc.) Installation and administration of Aaya Aura 7.x / Avaya CMS /WFO. Installation and administration of Avaya Aura Communication Manager, AES, System Manager and Session Manager Troubleshooting complex issues related to Avaya RED contact center platform. IP telephony, H.323, SIP. Optional Technical Skillset for Verint Impact 360 Ultra V10/V11/V15.x installation and troubleshooting(IP & TDM) Verint AD integration and troubleshooting steps Evaluation Reporting and form designing Verint V11.x administration and troubleshooting IVR Call flow and process Documentation, Report generation and familiar with MS office suite, MS project and MS Visio windows Server edition OS Installation and Maintenance Rich Hands on experience of administration and managing Avaya Red Voice Technology solutions - Telephony & Contact Center Technologies. In depth knowledge of Voice Telephony(Legacy & IPT) of Avaya , Voice Mails, Contact Center, Networking, Linux / Windows OS. additional information Optional Technical Skillset for Verint Impact 360 Ultra V10/V11/V15.x installation and troubleshooting(IP & TDM) Verint AD integration and troubleshooting steps Evaluation Reporting and form designing Verint V11.x administration and troubleshooting IVR Call flow and process Documentation, Report generation and familiar with MS office suite, MS project and MS Visio windows Server edition OS Installation and Maintenance ,
Keyskills :
environment sales delivery sap allflow impact360 rootcauseanalysis avayacms msoffice msproject rootcause msvisio windowsserver iptelephony contactc msofficesuite avayaaura customerrelations