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Service Owner EA Applications.

9.00 to 14.00 Years   Bangalore   30 Dec, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaR&D / Product Design
EmploymentTypeFull-time

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofStrategy and Technology lays the path for Nokia s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.You will be part of a service owner team responsible for servicing and supporting Nokia business R&D IT managed applications in the Software Engineer unit in the Global R&D Service Operation Unit. The team is a global until operating across multiple time zones and countries. What you will learn and contribute to

  • Responsible for service application / License budgets / Service-related cost planning
  • Co-ordination of application service support for multiple applications, including incident, service tickets, demand management.
  • Follow-up and challenge/approve on application roadmaps and project planning.
  • Co-ordination and escalation of level 1-4 suppliers in the service support system.
  • Experience of managing major vendors such as HCL / TCS / Accenture and the process of dealing with these end service providers.
Your skills and experienceYou have:
  • Accurate and wide technical background
  • Good planning and time management skills being a team player
  • Good Communication skill.
  • Continuous customer focus being our internal Nokia businesses, driving continuous service improvement
It would be nice if you also had:
  • Project management skill.
  • Knowledge in all or some of the following applications would be asset but not critical Linsee, MagicDraw, SCA Coverity, Sonarqube, Weblib, Livelink mDMS, Discovery Center, Lincase, Linux Terminals, Circe, EE WINSEE, Kimai, Nokia legacy DX/IPA products development and maintenance
  • Good understanding of IT Infrastrure WAN / Storage / Compute environments as you will interface with these teams on a regular basis.
What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
open text livelinkcustomer focustime managementmanagement skillsservice operationtechnology leadershipservice supportwansetscanicelinuxcloudcolormobiledemandoffersstorageglobal rd

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