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Sr. Executive - Service Desk

3.00 to 5.00 Years   Bangalore   13 Jan, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Roles & Responsibilities Help Desk 1) Guide users as per documented procedure2) Password handling, account reset, email Dos and Donts, handling customer personal information (such as credit card and other identity cards)Hardware 1) Relate error messages with respective hardware components and troubleshoot accordingly 2) Access in house tools to check health status for hardware components and missing driversOperating System 1) Perform appropriate troubleshooting for OS related bluescreen error messages2) Authenticate and reset AD password/unlock the user account3) OS installation and interfaces for driver installation 4) Guide users through all How Do I queries associated with AD linked applicationsOutlook & other Client Applications 1) Create profiles to help with Outlook issues 2) Reinstall Outlook client based on the issue reportedNetwork 1) Check users IP address, release and renew IP.2) Perform commands like IPCONFIG, PING, TRACERT, NETSH,

Keyskills :
os installationpingemailhousecreditaccessoutlookhardwareipconfigprofilescomponentsinterfacesinstallationtroubleshootingDOSDASLaptopsWorkstations

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