Storage L1 Tech Engineer

Job Description

Experience : 0 - 5 YearsLocation: Bangalore, PuneSalary: 2.4- 5 LPAMust-Have

• Storage & SAN fundamentals
• Fiber Channel and ISCSI technology
• HP Storage Product Online & Nearline
• At least one Operating system

Experience Required:

• 2-4 Years hands-on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
• Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
• 1-2 years of Field support experience preferred.
• Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
• Experience in supporting at least 2 OS in a clustered SAN centric environment.
• Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
• Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
• General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
• General knowledge of networking concepts and iSCSI protocol.
• Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP Storage.

Responsibilities

• Provide Remote Storage Hardware & Software support to MC Customers, Field CEs, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
• Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
• Understanding criticality of issue and business impact by demonstrating mission-critical mindset & working to identify the cause of the issue in the shortest/quickest path.
• Provide immediate technical response and expertise in the restoration of customer High availability environments.
• Applying systematic problem-solving techniques, high-quality call documentation, and a superior can-do attitude.
• Develop and document clear action plans to resolve issues even where information may be limited.
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated on all action plans and developments during the resolution process.
• Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other performance metrics are met /exceeded.
• Collaboration with other cross-functional groups i.e. L2, L3, Labs , Call Management, Resource control to ensure timely resolution of issues
• Participate/prepare Post Incident Reviews with ASM/Account Team as required.
• Aptitude towards problem-solving and Troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

Education and Experience

• B.E/B.Tech or Masters Degree in Technical Discipline
• Experience of 1-3 years
• Possession of professional certification mandatory: A+, Server+
• Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
• Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.

, Experience : 0 - 5 YearsLocation: Bangalore, PuneSalary: 2.4- 5 LPAMust-Have

• Storage & SAN fundamentals
• Fiber Channel and ISCSI technology
• HP Storage Product Online & Nearline
• At least one Operating system

Experience Required:

• 2-4 Years hands-on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
• Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
• 1-2 years of Field support experience preferred.
• Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
• Experience in supporting at least 2 OS in a clustered SAN centric environment.
• Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
• Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
• General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
• General knowledge of networking concepts and iSCSI protocol.
• Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP Storage.

Responsibilities

• Provide Remote Storage Hardware & Software support to MC Customers, Field CEs, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
• Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
• Understanding criticality of issue and business impact by demonstrating mission-critical mindset & working to identify the cause of the issue in the shortest/quickest path.
• Provide immediate technical response and expertise in the restoration of customer High availability environments.
• Applying systematic problem-solving techniques, high-quality call documentation, and a superior can-do attitude.
• Develop and document clear action plans to resolve issues even where information may be limited.
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated on all action plans and developments during the resolution process.
• Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other performance metrics are met /exceeded.
• Collaboration with other cross-functional groups i.e. L2, L3, Labs , Call Management, Resource control to ensure timely resolution of issues
• Participate/prepare Post Incident Reviews with ASM/Account Team as required.
• Aptitude towards problem-solving and Troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

Education and Experience

• B.E/B.Tech or Masters Degree in Technical Discipline
• Experience of 1-3 years
• Possession of professional certification mandatory: A+, Server+
• Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
• Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.

,

Keyskills :
field supporttape librariesproblem solvingbackup softwarecall managementsoftware supporttechnical supporthigh availabilitylibrary managementproblem resolutionperformance metricstroubleshooting skillssannasmsa