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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | FMCG / F&B |
Functional Area | HR |
EmploymentType | Full-time |
Lead the HR agenda for the Contact Centre by anchoring the employee lifecycles effectively, implementing best people practices and coaching HR team members and peers to excel in their roles.What you would do : - Act as the owner for all employee data for the respective BU by ensuring timely update, availability & accuracy of employee data in various HR systems. - Work closely with the central HR teams to ensure recurring processes viz., payroll, IJP, employee salary inputs are provided on time with 100% accuracy. - Act as the face of the organization to the employees wherever they have day-day queries, grievances and resolve them within 48 hours (stipulated TAT) working together with respective leadership & central teams. - Ensure maintenance of proper compliance records (POSH, labour law adherence, incidents etc.) employment actions where required &; its seamless execution as stipulated. - Own key employee metrics for CC, come up with regular interventions to help improve them. - Facilitate and support business change and performance across supported groups through the implementation of an effective people strategy; influence significant business decisions through a close partnership with a team leader and his/her leadership team. - Work closely with the business leaders to plan and finalize workforce planning, Business work flow, overlaying org design and org structures, reporting relationships for the BU along with respective manager - Work closely with business stakeholders to come up with hiring strategy and complete hiring for CC. Ensure JDs, Competency frameworks for respective BUs are available and up-to date by working with respective manager. Assist in recruitment as required ( interviews, debriefs etc.,). - Stay well connected with the respective employee cohort to gauge the pulse / mood of the employees.- Apply analytical ability to highlight &; call out what is working well and what isnt- and design interventions to arrest disengagement/ enhance retention of key talent. Own employee engagement, R&R for CC &; drive it end to end with the help of the team members - Work closely with the business leaders to shape the culture of the BU - Own and implement employee performance management and talent actions and reward decisions for the BU - Assist with retention strategies for key talent. Support the development of employees through the execution of career planning, progressions and talent reviews - Partner with the Talent Management to deliver talent management practices that attract and develop high-potential, diverse talent for the business unit - Actively identify learning needs based on 1:1 conversations and pass them on to the learning team and ensure that the capabilities are developed - Partner with business to drive engagement among employees through strong recognition practices that endorse application of Swiggy Values/ Swiggy first mindset. - Demonstrate Swiggy Values and champion right behaviors to provide the business and employees with a WoW experience . - Work with stakeholders and leadership to align and deliver on agreed business and talent goals. - Maintain active and regular communication and reviews with the stakeholders - Influence peers in their respective stakeholder teams independentlyRequirement : - Strong academic background with MBA is preferred with 8-10 yrs of experience from reputed universities with spike in Academics/Extra curriculars OR Overall 3-4 yrs of top quality work experience in leading HR consulting firmsOR business consulting roles with good exposure on change management, Org structures and Design - Strong track record of performance in HRBP/CoE roles with leading organizations in FMCG/e-commerce/services sectors/BPOs The apply button will redirect you to an external URL. Please apply there as well.,
Keyskills :
change managementemployee engagementinductiondevelopment of employeescareer planningrecruitmenthuman resourcesemployee relationslabour lawstalent managementhr consulting