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System Analyst II

0.00 to 1.00 Years   Bangalore   06 Jan, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

System Engineer I will have the following added responsibilities:Interaction with customer independentlyAssisting first level support team in product and systems technical details, management of issues and all aspects of the respective roleFollowing established escalation procedures as required.Execute the annual Disaster Recovery test.In-depth knowledge of reports/reporting tools and be a subject matter expertise.Provide best-in-class customer service and resolution to customer queriesAbility to manage multiple issues of differing stages of investigation and priority without assistance.Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and servicesFunctional Disciplines:IOT: Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation. Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customerIREG: Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough understanding on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing toolsTADIG/CCA:Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billing & mediation. Knowledge on GSMA standards, specifically roamingCHS:Monitor the Clearing House System (CHS) processes to guarantee the smooth running of the entire production engine. Timely follow-up. Escalate and respond, so that no SLAs are missed and neither Syniverse nor Customer revenue is impacted. Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Monitor the process of sending and receiving the Outstanding File Reports (OFR). Validate deviations reported in OFRs from other DCHs. Raise disputes to other DCHs for wrong RAP files received, as per GSMA guidelines. Recycle erroneously rejected records. Report Software bugs to Technical Development. Track of new releases in GSM Industry.TAP/RAP:Analysis of RAP/Tap files received from other Data Clearing Houses (DCH). Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Raise and Handle disputes to other DCHs for wrong RAP files received. Report Software bugs to Technical Development. Monitor processes for RAP related applications (like RAPMGR). Provide input for the improvement of the RAP processes and co-operate with the team in developing new Clearing House applications (RAP related). Monitor the process of sending and receiving the Outstanding File Reports (OFR).Validate deviations reported in OFRs from other DCHs. Recycle erroneously rejected records. Track of new releases in GSM IndustryMonitor the Exchange rates, Tax rates, contact the other DCHs in case of wrong rates.AA14/R21:Updating of the changes in AA14 and IR21.Handling DCH or FCH Changes b/w any DCH or FCHs providing updates to dependents teams and Creating Invitation for successful Migrations.Handling Tap Version changes and Creating Invitation to the dependent teams and Follow-up with them on the completion. Providing Input to IOT Team for the IOT Changes, as per AA14.Maintaining of the AA14s in Central Repository. Configuring Secure ID User in Database Net Op and OMA for Customers. Track of new releases in GSM Industry.BCC:The primary responsibility is to monitor all operational issues/incidents through different monitoring tools, dashboards etc. and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers.DATANET & TECHNOLOGY OPERATIONS:Ability to understand product functional and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Manage seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide solution for the production issues. DBA:Responsibilities include the organization, installation and assessment of enterprise relational database management system software across multiple database environments, with a primary focus on Oracle/Microsoft SQL Server. This includes database design, creation, maintenance, backup and recovery, performance tuning and installing new database software releases. Environments supported include development, system test, UAT.MNP HELPDESK:The primary responsibility is to log incidents through HPSM tools and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers.MNP OPERATIONS:Ability to understand MNP product functions and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Perform seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of MNP production and disaster environment using HPOV and NNM alert monitoring tools. System Analyst II0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.Bachelor degree in computer science, electronics or telecommunicationPreferred Oracle certifications-OCP, OCA, SQL Server Certified EngineerResponsible for dealing with International/Domestic ClientsPrior experience in Telecom Operations will be an added advantage24/7/365 helpdesk support ,system monitoring, application support and willing to work in shiftKnowledge RequirementsBasic knowledge on UNIX,WINDOWS, Solaris & SQL Knowledge of Oracle/SQL Server toolsKnowledge of ITIL V3 specifically event, incident, problem management.Knowledge on ticketing tools i.e. Remedy etc. Basic network infrastructure knowledge (LAN & WAN)Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc. Hands on experience in file operationsHands on experience and knowledge on system processesAbility to communicate status updates to project team and management Ability to work independently as well as Team Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.Monitoring tool Knowledge i.e. HPOV, NNM etcKnowledge on ticketing tools i.e. HPSM etc. System Engineer I1-2 years of relevant professional experience in the areas of application support, technical customer support, NOC Support, application support, problem management, relational databases, programming languages, software development.Bachelor degree in computer science, electronics or telecommunicationCertification on operating systems/ databases Preferred Oracle certifications-OCP, OCA, SQL Server Certified EngineerWorking technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management softwareThe ability to build strategic relationships within the organization and with all levels.Knowledge RequirementsBasic knowledge on UNIX,WINDOWS, Solaris and SQL Knowledge of Oracle/SQL Server toolsKnowledge of ITIL V3 specifically event, incident, problem management.Knowledge on ticketing tools i.e. Remedy etc. Basic network infrastructure knowledge (LAN & WAN)Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc. Hands on experience in file operationsHands on experience and knowledge on system processes Ability to communicate status updates to project team and management Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clientsExcellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Strong troubleshooting and error analysis skillsKnowledge on ticketing tools i.e. HPSM etc. Monitoring tool Knowledge i.e. HPOV, NNM etc.Additional Information,

Keyskills :
sqljavatroubleshootingsql serverenvironmentdatabase management systemstandard operating proceduretest casesentry levelhealth checkmusic makingdata loadingfile transfersystem supporttest execution

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