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Team Lead - Operations - BPO/ITeS

5.00 to 8.00 Years   Bangalore   16 Mar, 2023
TEAMPLOYER BUSINESS SERVICES LLP
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOperations Management / Process AnalysisGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Role : Team Lead - Operations Shift : Night Shift Shift Timings : 6:30 PM to 3:30 AM7:30 PM to 4:30 PM8:30 PM to 5:30 PM 9:30PM to 6:30 AMUS Non Voice Process Experience : 5yrs + Responsibilities : 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.3. Develops and implements procedures to meet quality, quantity, and timeliness standards.4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.5. Coaches less-experienced staff in learning procedures and insurance knowledge.6. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.Competencies, Skills and Behaviors: - Train others- Builds team relationships- Communicates effectively- Demonstrates functional excellence- Customer centric,

Keyskills :
root causeinformation securityrootsecurityinsurancesupervisionperformanceVulnerability ManagementSecurity Architecture DesignCertified Information Security ManagerApplication Security

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