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Team Leader

5.00 to 10.00 Years   Bangalore   06 Jan, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world s most sophisticated clients using leading technology and exceptional service.Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021: Gender Equality Index Member, Bloomberg Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMANS MagazineWe d love to learn more about how your interests and experience could be a fit with one of America s best banks and most sustainable companies! Build your career with us and apply today.ROLEWorking within the Outsourcing Department serving the Operations function for a range of Investment Management clients. Develop and implement process control procedures and recommend solutions to recurring operations problems. Performs the work of the unit, serving as backup where volume or absence warrants. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Continuously develop industry/product knowledge; continually aim to improve the service offered to our clients and the systems and processes to achieve efficiencies and manage risk.PRINCIPAL RESPONSIBILITIESStrong accounting / financial services/ capital markets work experience or equivalent knowledge Demonstrate through examples /evidence of strong operations knowledge including secondary review & controls, risks & mitigation Demonstrate through examples /evidence day to day team management, mentor/coach team members and sharing feedback Demonstrate through examples /evidence analytical ability, problem solving, and escalation of issues Intermediate proficiency of MS Office specifically Excel and PowerPoint Demonstrate through examples /evidence excellent written and verbal language skills, ability to independently address technical & non-technical issues, knowledge share / training sessions conducted , proactively troubleshoot and manage escalations, and work with global teams Demonstrate through examples /evidence, the above listed core skills and competencies in the current role over a period of at least 24 months OR overall industry experience of 6+ years Responsible for all the business deliverables of Accounting / Reporting / Fee Billing functions. Lead and organize the work of the team, set short-term priorities, ensure timely and accurate completion of the work. Responsible for delivery of all client reports accurately and within specified timeframes. Should take care of any escalations and focus on resolution of complex transactions, where expertise is required to interpret policies, guidelines and/or processes. Maintain and monitor Key Performance Indicators for the functional areas under control and lay down corrective measures to improve indicators that have breached standards. Ensure team is familiar with and understands requirements described in the Clients SLA s. Manage the performance of employees within the team Ensure continued training and staff development, monitoring the performance and development and training of individuals within the team. Ensure fair allocation of tasks amongst the team. Ensure appropriate cover is arranged when managing absence. To ensure due oversight and controls over the daily processes covered by the team. Interact effectively with home country team in resolving exceptions arising out of daily processing and to improve service delivery of Bangalore team.KNOWLEDGE / SKILLS / EXPERIENCEEssentialStrong accounting / financial services/ capital markets work experience or equivalent knowledge Demonstrate through examples /evidence of strong operations knowledge including secondary review & controls, risks & mitigation Demonstrate through examples /evidence day to day team management, mentor/coach team members and sharing feedback Demonstrate through examples /evidence analytical ability, problem solving, and escalation of issues Intermediate proficiency of MS Office specifically Excel and PowerPoint Demonstrate through examples /evidence excellent written and verbal language skills, ability to independently address technical & non-technical issues, knowledge share / training sessions conducted , proactively troubleshoot and manage escalations, and work with global teams Demonstrate through examples /evidence, the above listed core skills and competencies in the current role over a period of at least 24 months AND overall industry experience of 6+ yearsEXPERIENCEYears working experience: >5 years Relevant industry: Financial Services, preferably Investment Banking, Investment Management Strong understanding of Accounting / Reporting / Fee Billing concepts Experience in leading staff and processes.Additional Information,

Keyskills :
salescustomer relationsslaqualitycoachingkey performance indicatorsms officeteam managementproblem solvingprocess controllanguage skillscapital marketsstatements of work sow

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