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Technical Consultant - Networking

3.00 to 6.00 Years   Bangalore   29 Oct, 2020
Citrix R&D India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!What were looking for:Position Summary Citrix Managed Services (CMS) supports, manages, reports, and monitors our customers Citrix production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing reactive, proactive, and preventative services, serving as trusted advisors who understand our customers environments and work as an extension of their IT Operations team. In practice, CMS is primarily responsible for delivering the following operational services in our customers Citrix production environment(s):Roles & Responsibilities

  • Troubleshoot technical issues in a Citrix Environment.
  • Possess good written and verbal communication skills.
  • Obtain basic ITIL certifications within first 4-6 months in this role.
  • Develop a good technical understanding of Citrix technologies and how to support and manage in a variety of settings.
  • Learn key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.
  • Demonstrate effective problem-solving skills, whereby individuals do a level of research prior to seeking help from others.
  • Maintain a calm, poised, and professional demeanor while working in potentially stressful situations with customer IT staff and/or users.
  • Develop time management skills and the ability to multi-task across in support of multiple clients.
  • Demonstrate the ability to effectively leverage available persons and/or resources in pursuit of learning and problem-solving.
  • Provide regular and efficient updates on tasks and activities to direct manager.
Qualifications
  • Must be willing to work daily on-site in a CMS office in San Juan, Puerto Rico; San Jose, Costa Rica; Dublin, Ireland; or Bangalore, India.
  • Must have demonstrated strong academic achievement and good communication skills.
  • Must be flexible and dependable, and act with accountability/ownership.
  • Demonstrated ability to learn quickly.
  • Problem-solving ability with technical challenges.
  • Act with a positive customer service attitude.
  • Good Networking Knowledge (TCP/IP, Routing, Networking).
  • Ability to work effectively in a small- to medium-size team environment.
  • Aptitude to learn and apply ITIL concepts and achieve basic ITIL certifications.
  • Aptitude to learn technical skills such as:
  • Citrix technologies.
  • Hypervisor technologies (VMware, Nutanix, etc.)
  • Microsoft directory services understanding (LDAP, Active Directory, etc.).
  • Profile and policies related to end-users.
  • Windows Server OS configuration.
Requirements
  • Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.
Citrix, Microsoft, ITIL, and related technical certifications a plus.What you re looking for:Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It s a simple philosophy that guides everything we do including how we work. If you re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.Functional Area: Customer Success Management About us:Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You ll enjoy our workstyle within an incredible culture. We ll give you all the tools you need to succeed so you can grow and develop with us.Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.htmlCitrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHRcitrix.com for assistance.If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.,

Keyskills :
plsqlwindows server osserver osit operationswindows servercloud computingactive directorytechnical skills

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