Technical Consulting Engineer- SP-RP/IOS-XR ( 3 Years)

Job Description

Who YouLL Work WithThe business EntityCisco CX Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools, Services led interactions are key differentiator to enhance the value of Cisco s solution to customer.The TeamWe are a team of engineers with deep technical expertise on Cisco s product and technology used by Service provider Customers and relevant industry experience. We work closely with Cisco Engineering team & CX Leadership to identify and implement actions required to accelerate success of Support Services Organization.Who You AreWe need a phenomenal teammate and natural innovator that can drive resolution of sophisticated customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, teamwork, and ownership in all aspects of customer problem resolution.Focus should be on complex, interdependent, highly visible customer issues that have broad impact. Serve as a multi-functional technical advisor by applying depth and breadth of knowledge to drive customer success.Minimum QualificationsTypically requires bachelor s degree in a technical field (CS/EE preferred) or equivalent plus 2-4 years related experience.Professional level (CCNP) or equivalent relevant certification desired.Effective written and verbal communication and interpersonal skills. Developing presentation skills.Shares information and communicates clearly with team members to complete deliverables.Has basic knowledge of software programmability, automation, orchestration and/or virtualization.Understanding of network Programming skills (Python) will be an added advantageDesired SkillsExperience and knowledge of Product and Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS,L3VPN,L2VPN, Multicast.Hands on experience in resolving Medium to complex network issues.Working knowledge of handling network down situations, this role will be supporting Technical Consulting engineer resolve such issues.Submits effective escalations with Engineering teams with guidance from senior EngineersExperience in writing technical documents, knowledge management and technical training.Previous experience in testing/Lab recreates. Ability to identify requirement to recreate customer problem in order to isolate and resolve the customer issue.Added Advantage, knowledge on Cisco Routing products such as ASR9XX, ASR9K, NCS5500, NCS5XX.Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requestsIndividual contributorWhat you will doOptimally seeks assistance from other TCEs for problem resolution when required. Assists other TCEs with problem resolution.Submits effective escalations with Engineering teams with guidance from senior TCEsRecognizes and submits bugs with all required related informationBuilds and utilizes basic to moderate complexity lab setups to duplicate and resolve problems.Uses content for efficient problem resolution.Creates and refines intellectual capital (including documentation and training) within technology area.May mentor and develop more junior TCEs.Actively seeks a mentor(s) to continue building skills.Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions.Drives customer satisfaction and takes ownership for customer success. Fully identifies and resolves issues identified within the case.Typically interfaces with customers, other TCEs, Partners, Global Delivery Partners, field personnel, and internal engineering departments.In addition to applying known solutions to solve problems, works on problems of moderate scope and complexity that require more analysis and inquiry.Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignmentsWhy Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!,

Keyskills :
printer fleet managementpop cultureglobal deliverysupport servicesrouting protocolsproblem resolutionnetwork programmingknowledge managementverbal communication