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Technical Lead - Service Management - IT

6.00 to 8.00 Years   Bangalore   16 Aug, 2022
ARA Resources Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Technical Lead - Service Management - L6 Level Skill Requirement :- 6 - 8 years working experience in Service Management (SLAs, Service Level Management and Service Reporting)- Proficient in using Metrics to measure, analyze and model service delivery and drive continuous improvement to improve Service delivery.- 5 years experience in designing Service Delivery Dashboards, Service KPIs, performance analytics, ServiceNow reporting and ServiceNow administration experience- Derive actions/initiatives by monitoring service delivery performance trend through Metrics/dashboard to drive efficiency- Strong scripting skills with understanding of Service Now data model- Good understanding of ITIL Processes- Prior knowledge of End user services domain- Excellent communication skills- Strong analytic mindset and logical thinking capability- Knowledge of Six Sigma methodology, CSI framework- ITIL Certification is an added advantage Responsibility : - Responsible for creating ServiceNow dashboards, reports on key metrics, SLA Performance for service delivery (Incident, Problem, Change, Availability, Service requests and Service level Management)- Responsible for analyzing data from multiple sources, producing trends, identifying area of improvement, and tracking actions to closure- Responsible for identifying improvement to reporting quality, methods, and formats for increased business benefit by increasing quality and reducing cost of service delivery,

Keyskills :
javaenvironmentsql serversqlcustomer relationsservice level managementsix sigmakey metricsservice levelservice delivery

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