Technical Service Representative

Job Description

Activities may include, but are not limited to:

• Promptly respond to all customer requests for service and schedule on-site visits as required.
• Manages service requirements in assigned territory and schedules own appointments.
• Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.
• Maintains highest priority on meeting customer expectations
• Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.
• Maintains up to date technical skills on all products including hardware and software.
• Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed.
• Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.
• Remains alert for competitive activities and obtains samples for evaluation when possible.
• Documents, maintains, tracks and reports all required service related information by due dates.
• May use software applications and diagnostic programs

• Associates with degree in Engineering or equivalent experience.
• Minimum of 1-2 years experience as a Field Technical person in same or similar industry preferred.
• Candidate should have the knowledge and preferably from AIDC industry ( Barcode printers, PDAs and related software)
• Around Have 2-3 years experience fixing above mentioned hardware
• Should be aware of basic software integration that goes with PDA, and printers
• Willing to travel
• Smart enough to deal / communicate with corporates / distributors and other end users
• Ability to work independently and with minimum supervision.
• Skilled in organizing and prioritizing workloads and schedules.
• Good oral and written communication skills.
• Good interpersonal, customer service and relationship building skills.
• Understanding and experience with information systems environments and systems.

Keyskills :
customer serviceapplication developmentauditingbankingtechnical skillsinformation systemsapplication softwaresoftware integrationcorrective maintenancepdaaidcsalesbasicbarcodetraininghardwaresoftwareapl