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Transactions Specialist II

2.00 to 6.00 Years   Bangalore   30 Dec, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,General / Other Software
EmploymentTypeFull-time

Job Description

Exceptions and Returns (E&R) reviews and corrects unposted and suspect Demand Deposit Account (DDA) transactions from all lines of business. The group reviews handles compromised account situations and processes returns of deposited checks. E&R also provides memo post and non-sufficient funds/overdraft fee refunds for deposits that do not post. They process approximately 193 million transactions annually at their operating sites in Fort Worth, Texas; Indianapolis, Indiana; and Bengaluru, India.Responsibilities :a

  • Ensure required IPH levels are met.
  • Maintain high accuracy levels as the risk of direct financial loss is high.
  • Cross-train on other functions in order to provide backup for other remediation work types
  • Attention to detail and commitment to quality.
  • Is responsible to process DDA (Demand Deposit Account) transactions for specific line of business customers throughout the Retail & Commercial Banking sphere
  • Any customer initiated transactions which are unable to be realized due to various reasons.
  • Collection and verification of confidential client data via publicly available and internal sources.
  • Compare and contrast differences within internal records , highlight and escalate any discrepancies.
  • Meet firm wide quality standards.
  • Strongly engage with team and be part of team interactions to complete the case as per the timeline.
  • Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
  • Communicating/escalating issues to management when applicable.
  • Handling and maintenance of confidential client documentation.
  • Be flexible to work on other migration/remediation projects including Screening resolution , other LOB holistic alignment or Quality Assurance
  • Comment on trends/behavior relating to account due diligence and activity review.
Qualification & Skills:
  • Bachelor s Degree and/or Graduate Degree
  • 2-6 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Banking operations.
  • Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data
  • Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
  • Excellent interpersonal skills necessary to work effectively with colleagues and senior management
  • Candidate must have strong written/verbal communication, leadership, solid high volume processing and analytical skills with the ability to work independently on multiple assignments in a deadline driven, regulatory environment
  • Demonstrate cross-line of business knowledge of banking systems and products
  • Possess strong computer skills: Microsoft Office Suite including Excel, Word and PowerPoint
  • Able to grasp/learn concepts and procedures quickly
  • Must be detailed oriented and analytical
  • Flexibility of operating hours to include overtime, holidays, and weekend schedule
  • A strong sense of ownership and responsibility
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Self-reliance and willingness to own problems and creatively find solutions
  • Develop an environment of continuous focus on quantifiable productivity and quality
  • Strong interpersonal and verbal/written communication skills
  • Same Posting Description for Internal and External Candidates
,

Keyskills :
due diligencecustomer servicemicrosoft officework effectivelysenior managementclient managementanalytical skillsfinancial servicescommercial bankingbusiness knowledgeinterpersonal skills

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