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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | NBFC ( Non Banking Financial Services ) |
| Functional Area | Sales / BDProfessional / Soft Skills Training |
| EmploymentType | Full-time |
Job DescriptionDear Candidate , I am career consultant. We provide consultancy to top MNCs .WE DO NOT CHARGE ANYTHING FROM THE CANDIDATES.Our fees is offset by the charge to the companies on your placement. Please share your resume in response to this email so that I can process it further. If you are not looking for a change, you can share your friends email id so that he/she can be benefited.-- . As soon as Possible.Telephonic Interview is Going on Job Title(position)- Team Leader/Process Trainers Company Profile and website- Art of Living Support Centre Banglore Number of vacancies-5 Selection Details: Shortlisting Cv Interview date- Going On Place Of joining-Udayapura Banglore Qualification-Any Shift (Job timing)-10 am- 6.30 Pm Experience-Minimum 2 + Yr Exp in BPO Per Month Salary -2.50 LPA- 3.60 LPA in Hand (Free Hygiene Lunch Provided.) Work Details & Responsibilities 1. Conduct Training for New Joinees 2. Coach CCE s on sales techniques to improve their performance 3. Coach employees on soft skills, applications, Keyboard shortcuts and MS-Office 4. Brief callers on the product updates and changes as and when required 5. Call monitoring & Feedback and ensure CCE s are adhering to feedback 6. Work closely with Quality Analyst and Team lead to improvise CCE s performance on Need creation, objection handling, Sales, Productivity and Call Quality. 7. Live barging CCE s calls to improve performance real-time 8. Discuss with Quality Analyst and identify the AOI and prepare training module accordingly 9. Conduct refresher training for existing CCE s based on call monitoring observations on AOI 10. Share daily/weekly/monthly reports related to Training and CCE s performance 11. Prepare and Update the Training module as and when required Gender(Male/Female)- BothSalary 2 Lac To 3 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 1 - 5 Years Qualification B.Tech/B.E,
Keyskills :
training quality ustomercare customerservice objectionhandling telephoneinterviewing processtraining customerrelations softskills callmonitoring qualityanalysis