VM Engineer

Job Description

Key ResponsibilitiesMonitor infrastructure They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements. Identify problems and errors The VM Support Engineer (L3) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and NTT Ltd. colleagues to expedite diagnosis of errors and problems and to identify a resolution. Ensure resolution of incidents and requests They investigate second line support calls assigned to them and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions.Ensure continuous feedback They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Ltd. procedures. Incident management When required they will take responsibility receiving calls and incidents at the services desk. They assist in analyzing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They update incidents with progress and resolution details. Shift management VM Support Engineers (L3) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift hand hover schedules. Produce reports VM Support Engineers (L3) are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and short-comings in the current processes and escalate with recommendations. Behavioral skills VM Support Engineers (L3) that are required to strictly comply with all processes and procedures as prescribed by NTT Ltd. and the client when relevant. Their ability to communicate well and to capture all pertinent details when required will contribute to their success. Strong networking and relationship building skills required to liaise with the various senior stakeholders across NTT Group companies, and within Cloud Infrastructure Services. High integrity and willingness to speak up. Personality traits: Collaborative, takes initiative, amiable, great soft skills, and positive. Functions as a SME for all virtualization related enhancements, change requests, and all vm engineering activities.Provide training The Platform Support Lead ensures the identification of user and employee training requirements. They organize and present seminars, work sessions and advanced workshops on relevant information technology aspects.Required Work Experience: 3-5 years work experience as a VM Engineer within a large scale (preferably multinational) technology services environmentExtensive hands on experience with VMware 6.0/6.5 managementExperience in a fast-paced environment.Start-up mentalityStrong organizational skills and an attention to detail.Goal oriented while exhibiting persistence in follow up, escalation, and resolution.In-depth understanding of network, storage, server and operating systemsExcellent verbal and written communication skills.Must be a strong team playerDesired SkillPowershell Programming, Jenkins, Ansible, PythonvRealize Operations Manager, Site Recovery Manager, RP4VM,NutanixNice to HaveSAP knowledgeRubrixNSXSolarwinds VMANDesired Certifications: VCP6.5-DCV, VCP6-DCV,Education, Experience, Skills and Behavioral Competencies RequiredEducation:Bachelor s degree in Computer Science, Computer Engineering, or closely related.Skills:Good written skillsClear and concise communication skillsExceptional attention to detail and takes pride in delivering demonstrated results.Goal oriented while exhibiting persistence in follow up, escalation, and resolution.Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables.Behavioural Competencies:Must have a start-up mentality and be able to navigate through bureaucracy.Strong networking and relationship building skills required to liaise with the various senior stakeholders across NTT Group companies, and within Cloud Infrastructure.Ability to deal with conflict and adversity & resolve gracefully through strong, clear communication and exemplary leadership,Ability to operate at and with all levels of the organization, including frequent engagement with executive management.Ability to work cross-border and willing to travel globally as and when required.Must be Able to collaborate and build effective working partnerships across organizational lines.Excellent interpersonal and communication skills, high Emotional quotientMust be innovative in approach with ability to simplify and clarify complex technical requirements into a client value propositionDetailed-oriented, great analytical skills, and focused on high levels of data accuracyHigh ability to learn and adapt quicklyHigh integrity and willingness to speak up.,

Keyskills :
root causesoft skillsservice levelchange requestscomputer scienceshift managementmonitoring toolsequipment supplyit infrastructureanalytical skillsemployee trainingflexible approach