Windows / VMWare L3 & Tech Lead Vmoksha

Job Description

Job Summary / TasksWork in General shift(10:30Hrs to 19:30Hrs) , Out of Office Hour support , typically rotating Bi - weekly. Might have to connect from Home in case of escalations.Remotely connect to servers , applications , network devices to troubleshoot faults or handle incidentsUse ticket tracking software to record all work activity , timesheet etc , following defined processes based on ITIL methodologyCommunicate via phone and / or Email , follow up with global teams in Europe , America , Asia , Japan , etc. , and resolve incidents / IssuesTroubleshoot every escalated case from L2 & L3 Teams and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needsAnalyze every proposal from L2 and L3 Team Members and approve / reject the same.Analyze and fix Problem tickets , provide the RCA Report and solution (if not possible) work around to the Business.Manage Projects and deliver projects on timeRead knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined stepsIf the incident or ticket cannot be solved immediately , follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolutionHandle calls from Server and application support teams and provide accurate information for quick restoration of serviceEnsure timely creation of necessary reports or documentation related to the job or update the knowledge base.Take up activities , use lab infrastructure for self study and improvement , present to other team membersCreate / Update Technical or Process Work Instructions and KEDB for L2 and L3 TeamsFollow Incident , Change and Problem Management processes as defined in UCB following the ITIL best practices.Look for Opportunities in Automating routine IT Admin tasks.Should have an innovative mindset to find new solutions and processes which will help UCB IT InfrastructureLeading a team of 8 Members(External Consultants coming from different Vendors)Always look for the service improvements either with Technology or Process changes , Discuss with UCB Management and implement the same when approved.Education & ExperienceMinimum qualification B.E / B.Tech / GraduateITIL Framework & conceptsWindows Server 2008 / 2012 / 2016 MCSA Certification or VCP 6.5 DCV CertificationGood verbal and written CommunicationRequired IT SkillsHardware ManagementServer Hardware (Blade , KVM , Blade Enclosure.)Resource Management , Disks , CPU and Memory etcRAID and Array Controller ConceptsBIOS / Firmware Driver ManagementInstallation & ConfigurationIn depth Windows Server Administration & TroubleshootingIn depth knowledge in Performance Management & TuningNTFS & Access ManagementDNS / WINS & DHCP ManagementPrinter & Patch ManagementUpgrade & Migration of ServersCapacity and Availability ManagementIn depth Diagnostics & Analysis (Dump Analysis ) skillsWindows Resource Kit & Support ToolsDFS Concepts. Hands - on experience required.Remote Management Tools (MSTSC / RDP Client / ICA , DSView 4 , HP ILO and PsTools)Knowledge on Windows Licensing and KMS serviceKnowledge on Remote desktop services.Cluster ManagementIn Depth Knowledge of Windows(2008 / 2012 / 2016) Cluster Services (Software , Hardware , Network Requirements , Shared disk , etc)Installation and Setup of Cluster ServicesConfiguring the Quorum Disk , Shared Disk , Heartbeat , etcManaging the Cluster Resources (Failover , Failback , etc)Good Troubleshooting skills on Microsoft ClusteringUpgrade & Migration of ClusterAlways on SQL ClusterServer Virtualization (VMWare)In depth knowledge in VMWare ESX 6.xIn depth knowledge in Virtual Infrastructure ManagementESXi host installation and ConfigurationVirtual Switch configuration and AdministrationHA & DRS Cluster setup and AdministrationsIn depth knowledge Update ManagerVM / Host Affinity Rules ConfigurationP2V and V2VVM Backup Technologies (E.g.: Snap Manager for Virtual Infrastructure from NetApp)Knowledge in VMWare vRealize 7.xTicket ToolScripting & Automation / WMIAzure Run Book,

Keyskills :
indows server remote desktop itil framework resource management windows server administration work instructions network devices problem management application support switch configuration