Team Leader Operations

Job Description

• Must have minimum 2 years of experience as a Team Leader in BPO customer support.
• Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
• Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
• Ensure daily meet of service level & Shrinkage.
• Conduct Huddles pre and post Shift
• Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations
• Should be comfortable working from home during pandemic.
• Experience in international in BPO will be a good to the current hiring process.
• Should be Excellent communication skills in English and Hindi.
• Should be graduated in any Stream.
• 6 days of work.

• Must have minimum 2 years of experience as a Team Leader in BPO customer support.
• Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
• Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other KPIs and KRAs of the Team.
• Ensure daily meet of service level & Shrinkage.
• Conduct Huddles pre and post Shift
• Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations
• Should be comfortable working from home during pandemic.
• Experience in international in BPO will be a good to the current hiring process.
• Should be Excellent communication skills in English and Hindi.
• Should be graduated in any Stream.
• 6 days of work.

• Job Location: krimson square,Roopena agrahara,2nd floor, hosur main road,Bangalore
• Start Date: 30-Nov-2021
• End Date: 03-Dec-2021

Keyskills :
qualitycoachingsla management