Back Office Manager Banking

Job Description

We are currently looking to Back Office Manager (Banking)that your profile might be a good fit.Job DescriptionCustomer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue as a customer support you have to deliver timely, accurate and professional customer service to the customers and communicate with customers via phone, email and chat.1.Quality customer service2.Recording complaints3.Resolving all complaints received (self, online, other units)4.Asking for feedback from customers5.Promoting all direct channels and ensuring that the customer is utilizing the sameRequirements: Experience 1-5 years in the past Banking/ Finance background Curious, humble and hardworking Good communication and interpersonal skills Capable to do multi-taskingEquipment Knowledge: Telephone, PC/Computer keyboard, Printer, Calculator, Fax machine, Copy machine

Keyskills :
customer relationsloan operationsinsurancecustomer servicefinancecash handlingcustomer supportcashierssalesaccountinginterpersonal relationshipsinterpersonal skillsbanking operations