Customer Success Manager for Ahmedabad & Vadodara

Job Description

Looking for Customer Success Managers and Business Development Managers!Years of experience: 2-6 yearsWe are looking for Mid level Customer Success Managers for a leading EdTech company.Candidates who have prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion for working with others are welcome to apply.Job Responsibilities:Product Adoption and Usage:

• Own responsibility for adoption of product, upsell and cross sell
• Act as subject matter expert to train customers (higher education institutes) and partners
• Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention and footprint growth
• Benchmark progress on a quarterly basis, gather program measurements
• Track and analyse the data to ensure achievement of the business goals agreed.

Account Management:

• Drive and conclude Product renewals
• Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of company solutions
• Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners.

Customer Empowerment:

• Be the Voice of the Customer and a strong advocate for your customers interests to the organization
• Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap
• Identify use cases not yet covered by our current platform / patterns on issues faced by customers.

Account Growth:

• Creation of upsell opportunities in your accounts by deepening customer relations, driving product usage and making a plan together with the customer to grow business in their institutes
• Work closely with the regional BDMs to convert opportunities into sales.

Candidate Profile :

• Ability to work in remotely distributed teams with experience in B2B account management, customer success, cross-team coordination, escalation management and must possess the ability to think strategically while executing tactically
• Can create structure in ambiguous situations and design effective processes.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Should be able to work without much guidance or oversight
• Strong interpersonal skills and experience n building strong internal and external relationships.
• Able to influence people in group meetings, demonstrations and training sessions as well as communicate effectively with stakeholders.

Role will involve travel 50-60% within the territory and the rest will be WFHMultiple Locations:

• Kolkata
• Orissa ( Bhubaneshwar, Rourkela, Cuttack)
• Mumbai
• Noida
• Arunachal Pradesh, Guwahati

(Under current circumstances travel needs will be as per government guidelines) Candidates with an MBA degree from reputed B-schools will be preferred. Experience in the EdTech sector as well as start-ups is a plus but not mandatory.Call 90152-82990

Keyskills :
public speakingcustomer serviceuse casesinterpersonal skillsproduct adoptioncustomer loyaltycustomer relationsvoice of the customeronboardingdigital learningmarketingsalesstrong interpersonal skillsdistributed teamsaccount managementgroup m