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Business Analyst CRM

7.00 to 10.00 Years   Chandigarh   17 Nov, 2021
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

* Business Analyst CRM Overall Responsibility: This position will be responsible for carrying out Production Support for Global Instance of Emerson Automation Solutions Requires expert skills in Oracle Production Instance Support/Troubleshooting Resolving Issues/ Root cause Investigation, Problem resolution and Communication with Customer Skills & Experience Required:

  • Support / Implementation experience and detailed understanding of the following Oracle Applications: Depot Repair, Teleservice, Field Service, Install Base, Service Contracts, Quoting, Spare Management, Sales Online, Marketing Online, CRM Foundation and TCA
  • 8-10 years experience in Oracle ERP, at least 7+years of experience working in Oracle CRM Modules in Oracle r12 E-Business Suite
  • Knowledge in Oracle CRM standard functionality and experience with customizations, extensions, modifications and integration (CEMLI) components
  • Familiar with Oracle application architecture
  • Working knowledge of Oracle Setups for R12 E-Business Suite: Request to Repair, Dispatch to Debrief, Contract to Renewal, Quote to Warranty and RMA Business process cycle, functional module setups, profile options, flex-fields, functional module interfaces
  • Understanding of software development methodologies, development processes, change management, and deployment procedures
  • Experience with gathering user requirements and understanding and interpreting requirements specifications
  • Ability to analyze, understand, trouble shoot and effectively communicate functional details to end users and management
  • Experience with full Systems Development Life Cycle
  • Self-Motivated & Team player
  • Must be a team player with the ability to work independently as well as part of a team
  • Must be flexible, adaptable and have the ability to work in a fast paced changing environment. Strong analytical and problem-solving skills
  • Ability to work in a demanding user environment.
  • Strong interpersonal, written and verbal communication skills. Solid analytical, negotiation and problem solving skills.
  • Develop training material and application documentation as required. Educate business users
  • Provide support for configuration and application of multiple functional modules.
  • Identify and test application patches prior to promotion to production. Proven history of successful problem solving with a sense of urgency Work with Oracle Technical Support on SR resolution
  • Must be willing to work in shifts
Qualifications BE/ B. Tech/ MCACandidate should possess the degree from a recognized University/ Institution onlyAbility to travel globally
  • Tech Skills :
Oracle Applications:Depot Repair, Teleservice, Field Service, CRM Foundation , Quote, Service Contracts and Install baseSQL/PL Sql Required Competencies:
  • Action Oriented
  • Manages Complexity
  • Plan and Aligns
  • Drive Results
, * Business Analyst CRM Overall Responsibility: This position will be responsible for carrying out Production Support for Global Instance of Emerson Automation Solutions Requires expert skills in Oracle Production Instance Support/Troubleshooting Resolving Issues/ Root cause Investigation, Problem resolution and Communication with Customer Skills & Experience Required:
  • Support / Implementation experience and detailed understanding of the following Oracle Applications: Depot Repair, Teleservice, Field Service, Install Base, Service Contracts, Quoting, Spare Management, Sales Online, Marketing Online, CRM Foundation and TCA
  • 8-10 years experience in Oracle ERP, at least 7+years of experience working in Oracle CRM Modules in Oracle r12 E-Business Suite
  • Knowledge in Oracle CRM standard functionality and experience with customizations, extensions, modifications and integration (CEMLI) components
  • Familiar with Oracle application architecture
  • Working knowledge of Oracle Setups for R12 E-Business Suite: Request to Repair, Dispatch to Debrief, Contract to Renewal, Quote to Warranty and RMA Business process cycle, functional module setups, profile options, flex-fields, functional module interfaces
  • Understanding of software development methodologies, development processes, change management, and deployment procedures
  • Experience with gathering user requirements and understanding and interpreting requirements specifications
  • Ability to analyze, understand, trouble shoot and effectively communicate functional details to end users and management
  • Experience with full Systems Development Life Cycle
  • Self-Motivated & Team player
  • Must be a team player with the ability to work independently as well as part of a team
  • Must be flexible, adaptable and have the ability to work in a fast paced changing environment. Strong analytical and problem-solving skills
  • Ability to work in a demanding user environment.
  • Strong interpersonal, written and verbal communication skills. Solid analytical, negotiation and problem solving skills.
  • Develop training material and application documentation as required. Educate business users
  • Provide support for configuration and application of multiple functional modules.
  • Identify and test application patches prior to promotion to production. Proven history of successful problem solving with a sense of urgency Work with Oracle Technical Support on SR resolution
  • Must be willing to work in shifts
Qualifications BE/ B. Tech/ MCACandidate should possess the degree from a recognized University/ Institution onlyAbility to travel globally
  • Tech Skills :
Oracle Applications:Depot Repair, Teleservice, Field Service, CRM Foundation , Quote, Service Contracts and Install baseSQL/PL Sql Required Competencies:
  • Action Oriented
  • Manages Complexity
  • Plan and Aligns
  • Drive Results

Keyskills :
install baseroot causeproblem solvingdepot repairtechnical supportoracle erpfield servicebusiness processsoftware development methodologiesoracle crm

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