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Training Manager Chandigarh

4.00 to 7.00 Years   Chandigarh   21 Oct, 2019
The lalit
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
  • Familiarise yourself with the Group HR and Training Standards, localizing where necessary
  • Ensure effective training programs are in place for the following: o New Employee Orientation o Train the Trainer o Customer Service Training o Technical job specific training (through certification of departmental standards and procedures) o Supervisory Skills Training o Management Development o Fire, Life and SafetyTraining o Selling Skills o Employee retraining
  • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
  • Maintains all hotel training records
  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effectiveAttend departmental training session and critique performance Use Standard benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: GSI, achievement of budget, etcAssist Department Trainers in preparing and conducting departmental training and assess accordinglyPrepare and monitor training programs for: o Management Trainees o Work Experience o Hotel School Trainees, etcObtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist trainingEnsure that Department Heads abide by their responsibilities of employee training against departmental S&PsProduce monthly training reports for your Manager and the General Manager including:o Internal Training Programs conducted: o Who attended o Number of people attended o Duration of training o Who trained o Cost of delivery (including labor costs) o Anticipated return on investment and/or training goal o External training programs attended: o Who attended o Number of people attended o Duration of training o Who trained o Cost of delivery (including labor costs) o Anticipated return on investment and/or training goal Liaise with other group hotels Training Managers to share experiences and resources
  • Liaise with educational institutions conducting hospitality and training courses
  • Maintain current information and records of suppliers of training resources and materials
  • Delivers briefings of all internal programmes to executive management and department heads
  • Contributes towards regional activities as directed by Human Resources / General Manager
  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
  • Regularly communicates with staff and maintains good relations
Required Candidate profileBHM / BSC - Hospitality Management with 4-7 years of relevant experience in Training need analysis.Responsible for facilitation and application of defined training programs.* Ensuring training effectiveness for offline and online trainings within region.* Defining training calendar in sync with deployment plan of classroom and Digital.* Following training progression and conducting refresher trainings.* Maintaining training records.* Sharing monthly reports with Training manager.* Analyzing data for development in conducting refresher trainings and progression.* Scheduling training calendar in sync with sales team* Working closely with distributors and key accounts for ensuring coverage and progression.Interested candidates can share their CV at sbhardwaj@thelalit.com,

Keyskills :
sales coaching induction delivery mis trainthetrainer returnoninvestment keyaccounts audiovisual sellingskills trainingneeds ts humanresources customerservice employeetraining onthlyrep trainingprogr

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