0522-CH-105 Senior Engagement Manager

Job Description

Purpose of the Job:The Senior Engagement Manager works as an account manager with the goal of building cooperative and durable partnerships with a wide variety of different types of external Content Providers to obtain content rights and to ensure content is successfully onboarded for coverage in +25 Elsevier services and solutions. Working closely with the existing Publishing Relations Management team, the Snr.EM promotes the inclusion of third-party content in Elsevier services, negotiates content fees and sets up content feeds, and ensures rights and permissions are formalized contractually. The Snr. EM acts as the first point of contact for the Content Providers and is responsible for building and safeguarding a trusted relationship, and for ensuring any issues are resolved in a diplomatic and effective manner.KRAs/Main Activities and Responsibilities:Relationship management:1) Successfully liaise and build sustainable relationships with content providers in order to fulfill long-term strategic goals and be considered a trustworthy partner.2) Provide best practices and trusted guidance to support new and existing content onboarding initiatives.3) Manage third-party content providers for the purpose of assessing the ongoing behavior, performance, and risk that each third-party relationship represents to the company.4) Create branding call scripts and promote inclusion in Elsevier services and solutions to different organizations.5) Be able to articulate Elseviers content selection policies and procedures to the wider research community.6) Demonstrating sound governance and ownership of the quality of the engagement by ensuring this is on-brand.Supporting content growth:1) Onboarding of new parties and their content sets as per the strategic plan set. Support PRM in developing acquisition plan for strategic content licensing and onboarding projects.2) Handle licensing and coverage renewal activities for selected parties.3) Handle pricing negotiations in consultation with PRM and instigating invoice handling by AP.4) Focus on getting best in class electronic formatted content.Acquisition and licensing:1) Asist PRM in instigating small and larger scale content expansions in support of products across the entire Elsevier solution portfolio.2) Strategic planning of allocation of existing and forward content acquisition budget in in consultation with PRM3) Consultation with PRM about developing (future) licensing models.4) Maintain and uphold Elsevier standards around use of third-party content and protect Elseviers reputation as good citizen.Continuous improvement:1) Build and support engagement & project dashboards.2) Share and distribute learnings from the engagements with internal teams, PRM, and stakeholders.3) Create a clear (automated) workflow for most common type of queries which can be handled by providing factual information.4) Re-direct any escalations or business development opportunities to PRM.Developing Engagement Managers:1) Train Junior EMs to become knowledgeable and able to successfully liaise and build sustainable relationships with third parties in order to fulfill long-term strategic goals. Keep them updated through continuous knowledge-sharing to bring them up to speed.2) Develops training documentation, manuals as needed.Functional and Technical Competencies:Willingness to develop an in-depth understanding of the business and related servicesAbility to build, foster, and maintain positive professional relationshipsDevotion to high-quality customer serviceKnowledge of relationship management best practices: knowledge of Salesforce preferred, or similar CRM system requiredProblem-solving and conflict resolution capabilitiesNetworking and negotiating capabilitiesGood at strategizingEducation, Knowledge, Skills and Experiences (and any other requirements):Educational level and experience: University graduate, 3+ years working experience with excellent credentials and references in electronic publishing or relationship management or customer services.Excellent interpersonal communication skillsShould be an excellent communicator - both oral and writtenKeen analytical and research abilitiesAttentive to detail and organizedMust be self-motivated, flexible and able to manage several jobs at one time.,

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