Analyst - LMS Admin

Job Description

Job Title: AnalystLocation:TRIL GTC ChennaiGCL: C3Job Purpose / SummaryAt AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.Global Commercial Operations supports AstraZeneca s global brand teams and marketing companies to deliver quality commercial content to external stakeholders, including doctors, healthcare professionals and patients. We do this by promoting, producing and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organization.The Global Commercial Operations Content Center is a showcase for great content that reduces global redundancy, generates savings and aides the development of innovative customer experiences. Content Center helps to drive content re-use and supports flexibility in local market production by providing customizable templates and source files to use in final promotional assets. Content Packs, where multiple global assets are offered as a package, are a new initiative from Content Center and current activity is focused on expanding this program and making it a success.In order to deliver our Global Commercial Operations vision, we are looking for experienced LMS Administrator LxP will be responsible for managing the LMS and LCMS. They support the end-user by working with individuals and administrators in the field to register, support e-learning and training support requests. They also work with various levels of operations by providing training and compliance reports. This position is responsible for gathering information from users and compiling and generating reports as needed. This individual will apply proven communication and writing skills along with operations knowledge and expertise in order to manage online training.Accountabilities / ResponsibilitiesSystem Maintenance and Operations Support

• Work with LMS provider to remain current on system specifications and updates
• Communicate updates and changes to the field as needed
• Provide end-user support (application support, e-learning, training support requests, and other areas as requested)

Learning Administration Support

• Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.
• Uploading various course content s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platforms such as windows, Mac and Android (Mobile devices).
• Management of Job role, creating roles and assign it to the end-users based on business requirement.
• Management of workspace, creating a new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end-users.
• Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.
• Communicate with various clients as needed in order to define requirements for a variety of training reports.
• Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
• Backup and troubleshoot material hosted on the LMS.
• Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
• Prepare, deliver and manage reports as requested from various business departments.

Documentation Support

• Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
• Involve or contribute in create and maintain business project process and governance documents.
• Should involve in creating the quality-related documents.

Quality Assurance

• Adhering to the quality process such as peer audit and manual testing the assets pre and post-go-live.
• Should contribute to creating the new quality process and documents.

Education, Qualifications, Skills and ExperienceEssential

• Bachelor s degree with a minimum of 3 years of related experience working within an LMS environment (Preferred: Saba Cloud or Degreed or Xyleme).
• Experience in Content curation and troubleshoot on e-learning contents issues
• Experience with all aspects of learning solution development preferred.
• Experience in communicating with a variety of groups of customers at different levels
• The ability to communicate how the training program and reporting work to support the business needs
• Build productive working relationships with the business unit you support
• Communicate effectively and possess strong business writing skills
• Proficiency or ability to gain proficiency in eLearning software
• Proficiency in training curriculum development preferred
• Effective organization and time management skills
• Possess outstanding customer service skills.
• Excellent time management skills with the ability to organize and prioritize effectively.
• Strong understanding of the pharmaceutical/healthcare industry, market dynamics and major AZ business drivers
• Strong oral and written communication skills
• Customer focus and organizational awareness
• Ability to manage strict timelines, escalations & ensure the quality of deliverables
• Ability to work independently.

Desirable

• Working knowledge of Microsoft Office programs, Excel and PowerPoint experience required
• Working knowledge of Articulate and captivate authoring tools.
• Knowledge of HTML and JavaScript
• Knowledge of adult learning principles and instructional design process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Date Posted02-Mar-2021Closing DateAstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.,

Keyskills :
time managementwriting skillscustomer servicedigital conversionmanual testingproviding trainingthinking bigcontent curationaidsmanagement skillsbusiness writingglobal salesmicrosoft office