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Analyst, Specialist, Operations

3.00 to 5.00 Years   Chennai   07 Aug, 2020
DBS Asia Hub 2
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

*Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key AccountabilitiesThe job entails the following key functionalities:

  • Provide support in designing the operational process for the launch of Credit Cards, keeping in mind the DFNO (STP) principles. Also, support the UAT testing and implementation of new process / products from time to time.
  • Processing & adherence to all SLAs at various stages of the Operations to ensure seamless BAU. Further, liaise with all internal & external stakeholders to ensure the operational process is adhered and controls are maintained.
  • Deliver process efficiency and improve the overall customer experience while ensuring strong controls and governance of both outsourced and inhouse activities.
  • Coach the team on new updates and process / system changes to ensure the right back-up. Also, act as a trainer for new joiners.
  • Demonstrate the highest integrity and teamwork in interactions with the stakeholders & external parties]
Job Duties and ResponsibilitesThe job duty for the role is to understand the entire gamut of Credit Card processing from Originations, Transaction Management, Maintenances, Interchange & Settlement, Disputes handling & Loyalty Management.
  • Incumbent should be able to support the Ops Manager to Set-up a robust operations process, for Credit card Operations to facilitate the customer satisfaction
  • Demonstrate a strong understanding of Pre- Issuance and Post Issuance operations Knowledge on Credit cards
  • Ensure the reconciliation and maintenance of all office accounts as per agreed process
  • Ensure all Credit Card Onboarding activities are done as per the guidelines.
  • Manage and oversee vendor on activities like cards Dispatch, Card Return Undelivered, PIN mailers and Destructions process. Ensure checks and controls are in place.
  • Ensure to manage Interchange & Settlement process on Credit Card settlements done by Member Banks.
  • Ensure that there is a strong understanding of the settlement Recon process and ensure for a smooth Reconciliation and settlement process as per Timelines.
  • Oversee the Dispute & Chargeback process done by Vendor and ensure BAU activities are in line to the Standard operating procedure with Adequate checker controls inhouse.
  • Ensure that the Incumbent carries a strong understanding of VISA/Master Card International Operating Regulations
  • Interact with Visa/Mastercard and with tech teams to implement Half yearly compliance changes recommended by Card Association
  • Ensure to have a good understanding on Loyalty programs and should be able to manage programs/offers rolled out from time to time in the bank.
  • Should have a good understanding on cards payments process.
  • Should be familiar on Online payments like NEFT, RTGS, Bill desk and Manual payment process like Cheque and Cash payments for Credit cards.
  • Ensure compliance to all internal and external regulations, including any reporting pertinent to Operations
  • Drive the DFNO agenda and ensure the optimum STP in new processes as well as existing processes
Experience
  • Overall 10+ years of experience in the Banking & Financial Services Industry
  • Minimum 7-9 years of experience in Credit Card Operations.
Education
  • Graduate / Post Graduate (or Equalling qualification) from any recognised university / Institution (Example: B.Com / M.Com / MBA / PGDBA - 2 years full time program)
,

Keyskills :
credit card operationsstandard operating proceduresstandard operating procedureteam managementloyalty programsoffice managementfinancial servicesprocess efficiencycustomer experienceportfolio marketing

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