Application Engineer II, Bookstore Payments & Purchase Experience SE

Job Description

Job summaryThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of Every book, ever written, in any language, all available in less than 60 seconds. The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations
• Support engineering and troubleshooting on issues related to the digital platform services and content for various products
• Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements
• Production builds, tools, and configuration management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and support status reporting.
• Ownership of one or more digital products or components.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
• Work with Seattle engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
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• 2+ years of development or technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Bachelors Degree in Computer Science or a related field.
• 5+ years overall development/technical support experience.
• Proven track record in working on enterprise level large scale n-tier applications
• Development experience in Java or open source based technologies.
• Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
• Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
• Detailed knowledge of the UNIX/Linux operating system and tools
• Proven ability to troubleshoot and identify the root cause of issues in complex enterprise level applications.
• Demonstrated skill and passion for problem solving and operational excellence.
Required Soft Skills
• Big picture: solve problems at their root, stepping back to understand the broader context
• Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
• Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
• Handling stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
• Quality: You demonstrate appropriate quality and thoroughness.
• Integrity: You act with personal integrity at all times.
• Professional: You work within your teams process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.

Keyskills :
salesplcweb application developmentprogrammingautomation