Assistant Delivery Manager Learning and Development

Job Description

KEY TASKS & RESPONSIBILITIES Develop Training Programme: Identify the training requirements from various stakeholders through job analysis, understand the career paths, succession planning requirements, and in consultation with line managers Develop an overall training and development plan and ensure the plan is aligned with the organization s goals Design and develop specific training programs such as training the first-time managers, etc. with the best available resources Regular updation of training programs to ensure they are up-to-date Responsible for the design and development of appropriate training schedules and plan based on the identified training needs Training Execution: Implement and sustain various learning strategies across the organization to ensure that the business is constantly updated with industry trends and practices Conduct induction and orientation programs Facilitate all in-house behavioural training programs Responsible for program management of large-scale, multi-location training programs Embrace different training methods, including e-learning, classroom training, demonstrations, on-the-job trainings, meetings, offsite trainings, workshops, and others Working with third-party training providers and vendors Post-training Management and Measurement: Monitor and evaluate post-training effectiveness through 30-60-90 days measurements, reporting manager s feedback, and self-assessment Report post-training success and ROI Training Coordination and Support: Foster communication and coordination with other departments to enable successful delivery of the training programme Point of contact for training requests and inquiries from various functions in the respective location Track training attendance, feedback, and record maintenance Create/ oversee the development of training materials, online training modules, and other documentation Review training materials and approve the appropriate content Manage training facilitators, work schedule, absence, performance evaluation, provide feedback, and training Provide training logistics support, budget allocation, course development, plan, schedule, delivery, and measure performance and cost management Other Responsibilities: Manage training budget and control the spending Contribute to on-going improvements and development initiatives Participate in problem-solving discussions with internal as well as external stakeholders Customize training programmes for specific requirements Stay updated with the training trends, industry best practices, and developments Evaluate different training methods and programmes to measure the effectiveness and provide recommendations for decision makingKNOWLEDGE AND SKILLS Proven experience in designing and executing large-scale training programmes Accountable for training performance and managing escalations Excellent communication skills, both in written and verbal form, are mandatory to ensure clear and concise communication of information and instructions during the training programme Proficient in the use of MS Word, MS Excel, and PowerPoint, which are necessary for the creation of training materials as well as reporting to senior management Strong analytical and problem-solving skills to analyze the situation, assess the training requirements, and translating them into actionable initiatives. Attention to details, strong negotiation and influencing skills, and ability to achieve win-win for both customer and for the organization Possess excellent leadership, project management, and people management skills Excellent interpersonal skills to build and maintain collaborative setting, build relationships with diverse people including internal/ external organizationsQualifications Minimum 7 years of experience in BPO/ ITES industry, with 3 years experience in behavioral training for mid-level supervisors Experience in content development and e-learning modules preferred Working knowledge on Learning Management System preferredTravel Travel from time-to-time to other offshore delivery locationsCompensation An attractive package will be crafted for the right candidate,

Keyskills :
delivery accountmanagement accounts callmonitoring coaching peoplemanagementskills analysis problemsolving peoplemanagement managementskills trainingprograms managementsystem projectmanagement programmanagement classroomtraining contentdeve