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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Job Family DescriptorA core technical position that acts as a technical lead for contact center solution deployment, Cisco, Enghouse, Amazon Connect, Cisco Webex CC, Aspect etc. Requires expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integrations. Responsible for Implementation, supporting customer / CFT at different stages during the customer delivery life cycle.Broad outline of the RoleA core technical position that acts as a technical lead for contact center solution deployment, Cisco, Enghouse, Amazon Connect, Cisco Webex CC, Aspect etc. Requires expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integrations. Responsible for Implementation, supporting customer / CFT at different stages during the customer delivery life cycle.Purpose - Broad objective of the roleDeployment and configuration of Contact center technologies / Solution and Testing.Supports Day 2 Operations team in identifying and fixing escalated cases.Identify and resolve issues observed during deployment and testing phase.Interact with OEM / CFT for issue resolutions.Provide technical assistance to service designer in pre-delivery phase.Preparation / Support in drafting the LLD and Deployment design document.Minimum qualification & experienceBachelors Degree in Telecommunications, Engineering, Computer Science, Management Information Systems or related field, or equivalent experience.Strong working knowledge and Hands on in Contact center technologies like Cisco, Enghouse, Amazon Connect, Cisco Webex CC, Aspect etcCall flow scripting or similar contact center application scripting experienceStrong Expertise on VoIP, SIP (Session Initiation Protocol), ISDN.Experience on Email / Chat and weRTC SolutionsExperience with contact center reporting platformsVery Good understanding on IVR Call flows.Multimedia Applications (Chat, Email, SMS, Social Media Mining)Good knowledge on SQL Database.Good understanding of various telecom Standards and Protocols (RFC, ITU, IETF, SIP, H.323).Other knowledge/skillsStrong passion for learning and teaching othersOutgoing personality.Motivated and self-starting.Ability to think creatively and come up with proactive ideas.Strong problem solving skillsMust be able to communicate effectively and in a constructive manner with customers, management, peers and coworkers.Concentrate on certain areas of technology driven by company technology objectivesKey ResponsibilitiesTechnical Competencies
Keyskills :
telecommanagementinformation technologytelecommunicationstechnologyit managerassistant manager