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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
The Capacity Manager has overall responsibility for ensuring that there is adequate IT Capacity to meet required levels of service and for ensuring that senior IT management is correctly advised on how to match Capacity and demand; and to ensure that use of existing Capacity is optimized. The Capacity Manager sponsors the Capacity management process; and has the responsibility and authority for the overall process results. The Capacity Manager is also responsible for advising the SLM managers about appropriate service levels or service level options. The Capacity Manager is accountable to the Capacity Process Owner. Extends: Process Manager Must have Skills :Capacity Plan Change Request Capacity Management Framework Project Proposal Capacity Management Evaluation Capacity Demand Information Change Implementation Communication Responsibilities Ensures that there is sufficient capacity to meet service level targets Keeps IT management informed about capacity needs Provides capacity requirements for new or modified IT services Maintains an overall understanding of current service capacity and trends Ensures that performance testing is carried out on new and modified IT services Works to proactively provide sufficient IT capacity Produces and maintains a Capacity Plan Ensures that capacity-related incidents and problems are addressed Ensures the creation; maintenance; and use of a Capacity Management Information System (CMIS) Assesses the capacity impact of new change requests Participates on the Change Advisory Board (CAB) as needed Is responsible for monitoring IT capacity levels; comparing actual levels against targets; and addressing shortfalls Carries out the Process Manager responsibilities for the Capacity Management process Skill/Experience Requirements Strong ITSM Process depth and breadth for Capacity management function. Sound knowledge on other related process areas such as problem and performance management functions. (preferred) Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. (preferred) Should have a high level knowledge on one or more IT related technologies such as Servers and systems; backup and storage; Networks etc. Should have worked hands-on on couple of technologies for at least 3-4 years. Should have sound knowledge on any of the performance and capacity management and monitoring tool sets. Process & Quality Management: the act of planning and monitoring the performance of a process. Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements. Data Analysis: transforming data to extract information and draw conclusions. Risk Management: identification and management or mitigation of risks. Good in Escalation Management and Focus in operational efficiency. Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills. Excellent communicator in both spoken / written English including explaining technical concepts in non-technical client facing language. Excellent presentation and customer-facing skills. Team player: Ability to effectively interact with people at all levels worldwide. Good in organizing meetings and driving the meetings. Good in data and metric analysis and report generation. Attends conference calls and able to work in customers time-zone when necessary,
Keyskills :
service levelservice managementenvironmental impact assessmentservice levelsmanagement information systemenglish languagechange requestsit servicesinformation systemit management