Bulk opportunity for Senior Associate - Catalog, ES

Job Description

Job summary Job Profile Senior Catalog Associate, ES Retail Business Services (RBS) Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. The Senior Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.Roles and Responsibilities: This includes, but is not limited to: Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders. Identifying, developing and executing data analysis to help marketing create more business impact. Shaping and informing key metrics and indicators by which leadership will assess its performance.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards
• Understand and correctly use Amazon s Retail Systems Platform(RSP) to support vendors and buyers in enhancing the retail selection on Amazon s online catalog
• Maintain records of day-to-day work by updating trackers to reflect work done
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
• Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
Skills and Competencies Required
• Proficiency in Spanish: Should have completed B2 Certification or above
• Excellent written and oral communication skills
• Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely
• MS Excel proficiency ability to mine voluminous data for specific detail according to instructions provided
• Strong analytical skills Ability to do high school level arithmetic
• Familiarity with navigating the internet research techniques on the internet and finding required information quickly
• Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
• Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information
• Typing skill of 40 wpm with 100% accuracy
• Preferably a domain expert
• Ability to : Multi task in a fast paced environment
• Operate in the system with the speed and accuracy necessary to meet departmental standards
• Handle stressful situations
• Maintain composure in critical situations and communicate clearly with both internal and external customers
Experience and Qualifications:
• Bachelor s degree in any discipline Diploma holders will not be considered
• Proficiency in Spanish: Should have completed B2 Certification or above
• 1 2 years of experience in data-driven business operations processes BPOs, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data is considered an advantage.
• Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus.
-Eye for Detail-Commitment to meet Deadlines-Critical Qualities / Characteristics-Constructive spirit of discontent & Mental toughness-Practical ideas-Pace of implementation & consistency in performance-Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day,
• Bachelor s degree in any discipline is preferred; business or technical background is considered an advantage; - Proficiency in Spanish: Should have completed B2 Certification or above; - 1 2 years of work experience or background in data-driven business operations processes is considered an advantage. Skills: - Strong written and oral communication skills in English; - Good working knowledge of MS Office; - Very good knowledge and experience in internet navigation and research finding information about large amounts of data in a timely manner. Ability to: - Multitask in a fast paced environment; - Operate in the system with the speed and accuracy necessary to meet departmental standards; - Dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution - Maintain composure in critical situations and communicate clearly with both internal and external customers. Demonstrate: - Passion for delivering great customer experience; - Strong inter personal & communication skills; - Excellent listening skills; - Excellent Data Accuracy skills; - Eye for Detail; - Commitment to meet Deadlines. Critical Qualities / Characteristics: - Practical ideas; - Pace of implementation & consistency in performance.
Excellent skills in MS Office; Graduation in any stream. Should have completed B2 Certification in Spanish language or above1-2 years of experience in data-driven business operations processes BPOs, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data.

Keyskills :
salesinsurancemiscustomer relationsroot cause analysis