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Chat Support for Chennai-Kannada

1.00 to 3.00 Years   Chennai   16 Aug, 2022
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales Support / MIS
EmploymentTypeFull-time

Job Description

    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
    • Scored in top 10% of employees in successful resolution of issues
    • Developed reputation as an efficient service provider with high levels of accuracy
    • Described product to customers and accurately explained details and care of merchandise
    • Answered product questions with up-to-date knowledge of sales and store promotions
    • Managed wide variety of customer service and administrative tasks to resolve customer issues
    • Helped drive sales goals and achieve monthly quotas
    • Asked open-ended questions to assess customer needs
    • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
    • Recommended alternative items if product was out of stock

Keyskills :
online serviceschatonline supportweb chatcustomer carechat process

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