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CIB- wholesale Payment Operations- Payment Lifecycle Manager - Associate

8.00 to 10.00 Years   Chennai, Hyderabad, Kolkata   30 Aug, 2022
JPMorgan
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Description and Key Responsibilities
    • As a Cash Operations Transaction Processing Manager, youll define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans.
    • Manage day-to-day processing and operational activities within the required timelines.
    • Ensure accuracy and quality is maintained through adequate training and analysis.
    • Ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
    • End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
    • Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
    • Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
    • Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
    • Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
    Required Skills and Experience
    • 8 -10 years of experience in managing Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving.
    • Global experience in payments with good understanding of accounting and money move processes.
    • Knowledge and Experience in SWIFT is a must.
    • Experience and strong working knowledge of various aspects of cash operations and payments
    • Strong organizational skills and operational knowledge
    • Ability to multi-task and deliver against tight deadlines
    • Strong analytical, problem-solving, and written/oral communication skills
    • Demonstrated success in manage fast changes and adapt to new business initiatives
    • Business acumen and commercial market awareness
    • Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss.
    • Strong commitment to providing high standards of quality client service
    • Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
    • Effective delegating, planning and time management skills to meet strict deadlines and team objectives
    • Experience in process re-engineering, project management, problem solving, effective communication, and subject matter knowledge
    • Ability to be an integral team member (planning support, documenting, and communicating)
    • Ability to prioritize, drive results, and influence team members in a cross functional, diverse environment
    • Master s degree (e.g. MBA, MSc, MCom, MCA, etc.) preferred
    • Strong PC skills (PowerPoint, Excel, Word - other advanced skills preferred).
    ,

Keyskills :
data analyticsdrive resultssubject matter expertisenew businessissue managementproblem solvingcash operations

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