CN - CS&S - ACE - SFDC Einstein Analytics - 07

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com The Customer, Sales & Service Practice | Salesforce Einstein Analytics Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales force (Sales/Service) I Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC | Level: Manager/ Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges Do you want to design, build and implement strategies to enhance business performance Does working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting s Customer, Sales & Service practice. The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc) Deploy understanding of detailed SFDC configuration: Use customization and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration: Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc. Work with the client and implementation team: for conduct design sessions, require gathering and grooming, give regular working demo s to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments. Einstein knowledge good to have Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Read about us Blogs,

Keyskills :
front endlife cyclemusic makingservice salescontact centercost reductioncost estimationsolution designcustomer serviceproject deliveryservice strategyoperating models