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Customer Care Collections Associate

0.00 to 2.00 Years   Chennai   07 May, 2021
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Job Segment: Consulting, Quality Assurance, Cloud, Technology ,

Keyskills :
new hiresit servicescustomer caredata servicesbusiness rulesinsurance claimsbusiness processquality assurancemedical insurance

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