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Customer Support Associate

2.00 to 3.00 Years   Chennai, Noida, Hyderabad, Gurugram   16 Aug, 2022
GFL RECRUITMENT PRIVATE LIMITED
Job LocationChennai, Noida, Hyderabad, Gurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Job Description
    • We are looking for a technically savvy customer success executive, proficient in English and Telugu, who possesses a strong drive for customer service.
    • Hindi/Tamil/Kannada would be an added advantage.
    • 0-2 years of experience
    • Languages - English, Telugu. Added advantage if you know Hindi/Kannada
    • Excellent communication and interpersonal skills - this is non-negotiable.
    • High computer literacy and ability to learn new software.
    • Prefer Freshers, who are open to travel (Travel expenses will be borne by the company)
    Education/Experience* Conduct onboarding and training processes.* Manage client portfolios.* Analyze customer data to improve customer experience.* Hold product demonstrations for customers.* Evaluate and improve tutorials and other communication infrastructure.* Mediate between clients and the organization.* Handle and resolve customer requests and complaints.* Minimize customer churn and increase customer retention* Highly organized and able to multi-task.* Self-driven and proactive nature.* Demonstrate leadership qualities.* Knowledge of customer success processes.* Experience in document creation.* Patient and active listener.* Passion for service.

Keyskills :
customer supportcustomer care

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