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Customer Support Engineer

1.00 to 3.00 Years   Chennai   10 Apr, 2020
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Perform the agreed periodic and proactive maintenance and operations activities at customer installations Act as the first point of contact for issue management at the customer site Support the project activities required to be performed at the designated site Register customer issues using G&D trouble reports and assist Global Support with problem resolution Provide technical expertise and support for customer queries regarding features and use cases of installed hardware and software Run regular reports on system performance for customers Provide daily reports of site activities to managers Pursue customer-initiated issues to closure and provide closure reports Understand the agreed set of periodic and reactive activities to be performed at the customer site as per the SLA between G&D and the customer Provide professional advice and technical consultation for sales and project management teams Travel to customer sites as advised by the reporting manager Education & Training: University degree in IT, computing, or electronics Technical know-how: Mandatory: Sound knowledge of SUN Solaris / any Unix-based platform Working knowledge of Oracle DBA activities and basic SQL writing Working knowledge of network communications such as TCP/IP, http, https, and ftp Familiarity with all types of GSM / SIM / mobile device Nice to have Knowledge/experience of Veritas clusters or other such technologies Familiarity with the GSM SMSC / other VAS systems Working knowledge of JSP / WML technology Soft Skills: Experience in dealing with customers Accomplished team player Good analytical and problem-solving skills Strong written and oral communication skills Willing to travel frequently, both within the country and overseas Self-motivated, innovative, and organized,

Keyskills :
troubleshootingnetworking lanoperating systems daily reportsproblem solving issue managementtechnical support

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