| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Build the required documentation on SRM processes and review on a periodical basis and ensure it is as per standards. Ensure high quality and complete adherence to the operating work instructions when performing the daily operational tasks and/or any other tasks assigned Review the SRM Process to streamline the gaps, if any. Ensure SRM process gaps are identified and fixes are suggested. Proactively highlight operational issues with concerned stakeholders and work with the concerned technical team to fix the process gaps, tools issues as part of SRM Identify root cause of manual SRM tasks and redundant volume and implement preventive actions to reduce recurrence of such issues Adhere to the specified standards of Quality and Audit / Risk requirements, handle risk related queries tied to SRM process Build a governance framework for new service creation, service amendment and publish dashboard. Network and build relationship(s) with the key stakeholder(s) (refer to list) with primary intent to be able to effectively and efficiently perform the SRM role. Have a total of min 10 years experience of which at least 5 years is with Service Desk.,
Keyskills :
salescustomer service customer supportdelivery customer relationsroot cause preventive actions