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Customer Support Representative

0.00 to 2.00 Years   Chennai   28 Sep, 2022
GFL RECRUITMENT PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidate,We are Hiring for Customer Support RepresentativeRoles & Responsibilties :-Location-ChennaiJob DescriptionWe are hiring a customer service representative to manage customer queries and complaints.You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.To do well in this role you need to be able to remain calm when customers are frustrated and effectively solve the tickets.Work Location: On site in Injambakkam, ChennaiCustomer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.Education/ExperienceCustomer Service Representative Requirements: Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.Regards,Team HR

Keyskills :
databasecustomer requirementscustomer queries

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