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Desktop Support Engineer Desktop Manager

5.00 to 10.00 Years   Chennai   28 Sep, 2022
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaBack Office OperationsTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    • Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.
    • Monitor Tickets & Escalations from the users/IT support
    • Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
    • Advanced & TI specific Application Installation & Configuration
    • Service Pack, Windows patching & Virus Signature Management
    • Windows 7 and Windows 10 troubleshooting
    • Laptop and Desktops redeployments (Include DBAN)
    • Troubleshooting Hardware & Software Related Issues
    • Client Accessories Configuration Printer, Fax, Wireless Devices, etc
    • Data Backup Client Support
    • DNS, DHCP, AD, and Email account management.
    • WLAN & VPN two factor authentication setup and troubleshooting.
    • Operational Documentation & Knowledge Base Maintenance
    • First line Windows server support
    • SCCM client troubleshooting
    • Working with hardware vendors on fixing Hardware issues
    • Consult and Escalate tickets to 2nd/3rd level support to find resolution.
    • Order or buy computer systems and liaise with purchase and supplies department.
    • Maintain computer peripheral devices like printers and resolve associated problems.
    • Advanced & TI specific Application Installation & Configuration
    • Service Pack, Windows patching & Virus Signature Management
    • Knowledge of network security practices and anti-virus programs.
    • Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
    • Maintain technical documentation as may be required.

Keyskills :
remote desktophelpdeskspywareviruseslaptopsworkstations

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